Surf Beach Resort

Jameson Brown

Great views and very nice staff. The room is very clean and well furnished. Plenty of places for food of all types around and the room has plenty of amenities to make your own meals if you please.

Hector Pulgar

Great location, very nice room, I wanted to just say good things about it. This was a 4-day family trip to create good memories and to recharge before starting a new academic year. However, we were treated in a disgusting and rude way by the Property Manager, named Valerie. After our first day, Valerie called me because our service dogs were in the balcony unattended, barking and creating discomfort to others customers at the resort. I run back to the room to place the dogs in their crate. This was an accident, as the door that went to the balcony did not close properly and somehow was open when we were not in the room. I asked her to call my fiancee as she had the service dogs. After a couple of hours, she called me and asked us to leave the room immediately because they did not allow pets. I said we didn't have pets as we had service dogs. She got infuriated and threatened me with calling the police if we did not leave the property. I paid more that $1,300 for the stay, we were having a wonderful time in this great property, but this person, Valerie, was trying to sabotage this. Clearly she does not qualify for a job like this, as she doesn't understand that everyone deserves respect. If I were the owner, Anita, i would hire someone else for the job, someone that knows customer service, someone that knows how to deal with issues like this. Tact is key. I called VRBO and we were advised to stay. I was told to call VRBO immediately and ask for the legal team in the case the property manager, Valerie, called the police. I am thankful for VRBO and their assistance. This is great place, but unfortunately our getaway was ruined by Valerie.

Nick Ferreira

Great. Right on beach. Perfect vacation spot.

Shannon Snyder

Good customer service