Paséa Hotel & Spa

Jose Lara

Honestly the day started amazing. A friend and myself went to the spa for the day and had an amazing time with the empower hour treatment. Then we went to the pool… and this was a rotten cherry on top of a wonderful experience let me tell you. I ordered one round of drinks and food to share for my friend and myself and closed out my tab. Upon checking my card statement before leaving turns out my card was charged 3 times instead of just one. I approach the server and ask what is going on and he ensures me that the charges will fall off… I reply okay I’d rather speak with a manager; server says of course, goes away and brings me the bartender. They both flip through their checks and they proceed to tell me “yeah I don’t see any finalized checks for those totals, they should fall off tomorrow” At this point I’m extremely frustrated because the server and bartender both looked nervous and still have yet to bring me a manager after requesting one twice. The server goes inside to speak with the front office manager and he comes back out and claims again “ the charges will fall off in the next few days” Again I am still not comfortable receiving this answer from a server and a bartender, instead of the manager himself. So I go inside to speak with a gentleman at the front desk and he cc’d me in an email with accounting. Finally some recognition, but still no accountability or admittance of a mistake. I’m was just left in the dark. A few days passed and the charges went from pending to solid charges and I had to email the accounting team to rectify the whole situation and all they did for me was refund what was owed to me but I believe a little more should be reciprocated due to this error in service and hassle. Long story short. Pasea spa was a great massage and relaxation get away, until we went to the pool. A fantastic experience was ruined by lackluster service and attention to detail. Make sure you double check your card statement upon leaving and ordering at the pool because something seemed fishy to me. I will revisit the spa but the pool I’m not to sure.

Andre Hall

The restaurant and hotel are simply gorgeous!

Amber Steeves

I came for an afternoon massage and to enjoy the spa. The spa staff are amazingly friendly and helpful. The indoor lounge is quiet and serene. The outdoor relaxation area has wonderful covered lounge beds, great for enjoying the fresh air and heat without being in the full sun. I enjoyed my first deep tissue massage and will never go back 🤣 the valet lost my car..... Not a great way to end the day but they did eventually find it.

Rimantas Bobrevicius

Awesome place!