Tax Plus LLC

Arelys _MB

I’ve done my taxes here for 3 years and each year there has been an issue. The first 2 years I gave them the benefit of the doubt, but this year has been the worst service I received from them. I went in the day of my appointment, completed most of my taxes, but I was missing the childcare tax ID. I emailed her (Sam) the information the next day and she responded that my taxes have been submitted on April 4th. 60 days later I noticed I haven’t received my refund. I emailed them and didn’t receive a response, I went in person and no one was able to locate my file. I called a bunch of times and they kept tell me they’ll call me back and I never hear from them. Finally, I told them that I’m not waiting for a call back and that they should have my file ready when I go in. I went in and I finally got my file but when I went to the IRS to track my refund the IRS couldn’t locate it. Apparently my taxes were submitted that day (June 2nd). At this point, they lied, submitted my taxes late, & were non-responsive or took any accountability. I called to get a refund they did and got the same run around.If I would have never called them my taxes would my taxes would have never been submitted. Finally I spoke to Shannon who asked me what happened. As I’m explaining i’m mentioned that Sam did my taxes, but the owner actually submitted them the day I picked up my file up. She interrupted me and rudely said “ he is my father ! Stop calling him the owner” as if I’m supposed to know the relationship without her introducing herself ( I’m unsure how her correcting me was relevant). She then proceeded to explain that I am not getting a refund because they did the job and hung up on me. Needless to say she was rude, dismissive, and very unprofessional. I don’t understand how this kind of service has received 4 stars.

Richard Delgado

It's my first time to file my taxes at tax plus LLC very professional I'll bring my wife to file with me next year. Tax Plus LLC great place to file your taxes. Thank you

Megan Bradley

The only place I will ever go!! Everyone there is reliable, professional and knowledgeable. Very happy with their service!

Patricia Harrison

I have been working with Jessica of Tax Plus LLC. for over 10 years. I moved to Florida 7 years ago and I continue to work with Jessica. I would not work with any other tax account. When I first met Jessica 10 years ago. She immediately amended my previous tax returns and got me back a total 4000.00 and continued to move forward. Even though I moved to Florida 7 years ago Jessica continues to be an asset in my life, especially now that I have become a 1099. She is sweet, knowledgeable, professional and cares about her clients. I highly recommend her to anyone looking fir an A+ Accountant. Her fee is affordable. Check her out!