Renegade Fitness of Pawcatuck

Adam Goodman

Gym itself is great. Great place to workout. Customer service needs serious work. My keycard didn’t work less than 24 hours after signing up, locking me out of the club for the weekend. Impossible to get anyone on the phone. Contacted another club and their solution was actually to tailgate someone else into the gym, like I’d ever be comfortable putting another member in that situation. I worked in gyms for years. problems like mine are not difficult to solve even if temporarily. Hoping to update this with a better rating soon. Update: Aaron in Pawcatuck was very helpful in getting everything in order on Monday morning. I'm not sure why the other clubs weren't able to see what he saw, but I feel positive about the staff at Pawcatuck so long as the are granted the availability and tools to problem solve.

Maddy E

Quite literally the dirtiest gym I’ve ever been in. The floors are covered in dirt and hair and the bathrooms are disgusting. There is a layer of dust and grime everywhere and spider webs in a lot of areas as well. I’ve never been able to get a hold of someone over the phone and the staff members are rarely available to answer questions, although if you do find one they are very friendly. If you’re interested in doing cardio or resistance machines there are plenty, but if you want to use free weights you’ll spend a lot of time waiting for an available barbell or squat rack. They also don’t have many functional accessories for working out, or if they do they are in terrible shape, so I have resorted to buying my own and bringing them with me (barbell pad, bands, attachments for cable machines, Etc.). The attachments for the cable machines are in horrid condition, the ropes are frayed so badly and the grips on all the handles are missing parts. If they had someone come in and actually clean once a month it would be a MAJOR improvement. And don’t let them fool you with a response that says they have someone regularly cleaning. I’ve seen the vacuum out a couple times near the front desk and yet the lifting areas/bathrooms are filthy.

Kristin Lewis

I have only recently started coming to the Pawcatuck location because my trainer now works there. Aaron may be new to this location, but I can tell you from personal experience that I have never met anyone more motivated to make anyone's gym experience such a positive one. I have personally trained with him for 5 months in Waterford and his commitment and dedication to a positive view of health and fitness has given me a new outlook on how I take care of myself and my body. Aaron is always open to feedback and is a humble and kind person and has such a strong desire to help you take your fitness journey to a whole new level so you can confidently reach your goals. He truly cares!

Donna Smith

Amazing atmosphere. Aaron was very friendly and helpful.