AT&T Store

rpoling90

I would describe this specific location as incompetent. They also lack integrity and throw their hands up in the air when they make a mistake and just say "welp there is nothing we can do." I upgraded my phone with them. They then proceeded to lose my trade in phone. So I went back because I was going to get charged by AT&T for not receiving the trade in. They gave me someone else's phone and then asked me to give it back still without locating my phone. I asked them about calling long distance and they put me on a long distance plan telling me I could call long distance for 10 dollars a day. I then received my month's bill and there were charges in excess of $500.00 for long distance. After hours on the phone with at&t service the charges were removed. I went back to the store to get on a different long distance plan that they assured me would be $7.50 a month with no additional charges. I then got my next monthly bill that showed additional charges in excess of $40.00 for 6 minutes of calling Australia. I will need to call at&t service to get these removed as well. Getting a new phone was supposed to save me my monthly phone payment, but since they lost my phone I am still getting charged for my new phone and have lost a total of 6 hours of my time and a lot of frustration trying to rectify their mistakes. This will cost me in total $800.00 that should have been paid for by my old phone that they lost. They answered for their incompetence not even with a "sorry" but a "there is nothing we can do," and threw their hands up. If they could get a 0 star rating, I would definitely click 0 stars for the last 3 months of ongoing headaches and time wasted on the phone and in the store. AT&T has been a great service for me, but this store location is terrible. I DO NOT recommend.

Kris A-z

Amber was amazing!! She had great knowledge, gave good advice and helped us out greatly. Even with a small technical hiccup (having to split our order into 3 different ones) she handled everything professionally and made us laugh through the whole experience! 10/10 would visit this store and be served by her again! Well done Amber!!

Patrick W Dunn

Amber the representative of the store was amazing and very helpful. wide selection and made for a pleasurable shopping experience.