Address: 328 Western Ave UNIT 3, Brattleboro, VT 05301, USA
Phone: +18022549012
Sunday: Closed
Monday: 8:30AM–5PM
Tuesday: 8:30AM–5PM
Wednesday: 8:30AM–5PM
Thursday: 8:30AM–5PM
Friday: 8:30AM–5PM
Saturday: Closed
Ken Blum
I would normally never do this, but I just had a really bad experience here. I called because I've been having chronic headaches and I think I need a new glasses prescription. The woman I spoke with told me the next appointment was at the end of November. When I asked if I could get in earlier, due to the nature of my condition, she said I can't fit you in because you have a headache. Her response was so cold, it was rather shocking. Her level of empathy was zero. I hope that in the future Brattleboro Family Eye Care has more sympathy to a potential patient. Thank you.
Jeffrey Duncan
Fantastic. I had an urgent issue. They answered the phone. Got me in within hours despite me being a new patient. Dr. Fidler was super nice, and I felt she was caring and thorough. I even had an issue filling my prescription. I called to have it changed to another location, and someone answered the phone, and my prescription was sent to another pharmacy within a couple hours. I even got a phone call from Dr. Fidler confirming the change. I felt like I was the only patient they had that day. Nice work. -Jeff
Nate King
Dr. Cotter & staff are great! I had some challenges with my new glasses and they were willing to work with me and get my situation straightened out. Everyone in the office is friendly and makes you feel welcomed. Dr. Cotter is super friendly and down to earth. He was upfront about the changes my eyes are going through as I age and did not try and up sell me on this coating or that material. I have been searching for an eye doctor that I like for a long time now and I can finally say I have found them.
Brittany Schmidt
Drs. Cotter and Fidler are wonderful! Exceptional eye care for the whole family right here in town. Plus they have a parking lot and are in a convenient location right off of 91. Highly recommend!
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Call them tomorrow about the lions den club they paid for my lens
Dr. Cotter. Garbage. This office? Garbage. Let me be clear in that this does not apply to the staff, but an office is not just their staff. I don't say this lightly, I have found an office in Keene, New Hampshire that has done me wonders and cleared up my vision the way this office never seemed to have been able, even after so many appointments that I lost vacation time with my job. I was a patient of these guys for years, I gave them the benefit of the doubt time and time again, but they proved themselves to be consistent failures. You should be put out of business. Choose for yourself, last review is as follows, in 2016. Staff at this office was always extremely lovely, and accommodating, and even very apologetic when the doctor would be more than half an hour late to their scheduled appointments, repeatedly, and not even have the courtesy so much as to apologize for their inconvenience. Staff again was very friendly and accommodating, but I was not impressed with the optometrists
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