Brookdale West Orange

Don Testa

3rd "Executive Director" in 7 months. Staff tries hard but cannot consistently perform duties. Mom's dinner was still not brought to her room as of 7pm... again. 12% increase in rate for 2022. Hoping new director can iron things out. Food is excellent btw.

Julie Bensley

Our experience with Jay and his staff at Brookdale was outstanding! From our first tour until my father in law passed away, we knew he would be well cared for---I found every staff member kind, helpful and patient. My calls and emails were always returned while Dad enjoyed his new home for 2 years. I felt welcome there and when it came time to pack up his things they pitched in to help--saying goodbye was difficult. Choosing Brookdale , after looking at many facilities , was EASY--I knew we found the best home in North Jersey for Dad.

Carol Hart

My mother has been in the memory care unit of Brookdale West Orange since June 2020. My siblings and I have been thrilled with the care that she receives there. The responsiveness of the staff and their attention to our mother's physical healthcare needs, as well as personal hygiene and her emotional well-being, has been outstanding. They make her feel special and cared for, which has been so important to us during these difficult times of the pandemic when we cannot visit with her. Jay Brooks, the director, has done an incredible job communicating to family and friends of the residents the precautions that have been taken for the pandemic, the current status of the residents and staff, the special things that were being done for the holidays and helping us to feel connected to our mom with ongoing zoom calls with him and with our mother. Jay's concern for the residents and the staff is unique compared with other facilities where our mother has lived. We could not be happier with our selection of Brookdale West Orange for our mother.

Richard Holler

My mother has lived at Brookdale West Orange since 2014. She has been very happy there and likes the food as well. The staff is wonderful and are always very helpful and supportive. Jay Brooks, the current director, has been one of the best directors she has had since she arrived. He has made this very tough time as bearable as possible. He treats the residents as family. All of the workers do the same. My brothers and sisters and I are very happy with the care our mother receives every day.