AAA Heathrow

Jason Valiant

After 20 years of on-time payments and continued support as loyal customers. They called my 79-year-old mom and canceled her. They are not the same company they used to be. Just call a tow truck when you need them or use UBER and LYFT . Worst service ever👎

Gregory Stiller

The young lady assisted me in enrollment into the AAA Premium plan . Including my son. She was as professional an Attorney. Sweet too. Neglected to ask her name or take pictures. I was told and tired.

Moose Lee

Current Google reviews are consistently stating what a pathetically run organization AAA is now. My aunt's car broke down and needed to be towed to a repair shop. The original eta was 4.5 hours for the tow truck to arrive. AAA said the call/case had been assigned to a local towing contractor and expected him to arrive shortly. 30 minutes later (5 hours now), the aunt called AAA back. They reiterated it was assigned to a towing company. AAA said she would send the driver a text and contact them for an eta. When AAA got back on the phone she said she was unable to contact the driver. If he didn't show up in 30 more minutes, to call back (a company that has Customer Service would have followed-up until they contacted the driver, then called my aunt with the eta). 30 more minutes later (now 5.5 hours) the aunt called AAA again. The person who answered the phone this time said "it was assigned to the towing company". This person also said they were going to send a note and try to contact the tow company and get an eta. Sounding like a broken record, after going away for 10 minutes this operator also told the aunt they were unable to contact the AAA-contracted towing company. She thankfully told us the name of the towing company. My sister looked online, got a phone number for the towing company "assigned" to the case and called them. They picked up IMMEDIATELY! AAA couldn't contact their own contractor twice for the customer, but a simple phone call worked?? (We wondered if when AAA said they were trying to contact the towing company and went away for 10 minutes, they just needed a coffee break and never tried). Gets worse! the tow truck driver said, "I DON'T HAVE A CALL/CASE FOR YOU." He said he did have two calls, but neither one was for my aunt. Were the two phone answerers at AAA lying, completely incompetent, overworked, or is the entire company an absolute dumpster fire? AAA, like everyone who can't run a company smoothly, blame staffing, covid, too many calls, and maybe climate change for their Customer Service deficiencies. We are cancelling our 15 year association with AAA as soon as we can. In my opinion: jettison AAA and just use a local towing company from now on. Coincidentally this week, callers to a local radio show for consumer advocacy have discussed the poor quality of service you get from AAA now. I will also send them a letter to outline this experience. This radio show is nationwide, has been helping consumers for 40+ years, and has hundreds of thousands of daily listeners. If AAA has any hope of not becoming extinct; they will need to hire a CEO that will create a Customer Service department, and change the horrible culture the consumer is experiencing with AAA.

Marguerite Anderson

The Agent was rude and disrespectful.After they had our Six Month PAYMENTS They decided that not all papers were signed after The Policy been in effect for almost 4 weeks.Be very careful with there Paperless Policy.