A-1 Cycling

V. A.

Really poor customer service. I used to love them and in the last year have had 3-4 really frustrating experiences with them. Mostly revolving around their inability to focus on one client at a time. They often get distracted when dealing with me, and others, by whomever walks in with the coolest bike. Then they don’t do what they said they were going to do and/or totally miss a deadline that they established. And when that happens, they are dismissive and rude. It’s sad, because I’ve literally spent thousands of dollars here buying multiple bikes and replacements for a 6 person family across the years, but I just cannot recommend them anymore.

James B

I came in to have my derailleur adjusted. These guys were understanding of the cause and fixed it right up! Very happy with their RTTR (Return time to Ride) as the whole thing took less than 24hrs. Will always try and support local bike shops!

Mike Hoyer

They were nice to offer to install my new saddle on my road bike, but they don't have the training to work on high-end road bikes. They didn't use torque wrenches, didn't wipe down mating surfaces to prevent creaking and didn't take measurements before or after installing my new saddle. Nice guys, but they need better training. Reply to owner: My bike was covered in road grit from riding in the rain, and the seat clamp was over torqued to 4X the recommended torque value. Experience is not a replacement for training.

L Engel

Excellent first time experience. This is now my go to bike shop.