Verizon Authorized Retailer - Russell Cellular

Alan M.

This negative review is reflective of an employee rather than necessarily the business. I’ve been to the store on two occasions, and the first I left for the condescending nature of the Rep to others, and when it was my turn, it was the same thing. Today, after time had passed, I figured I would give it another try… Everyone is entitled to a bad day… So I stopped in to purchase a new phone, and it was a repeat performance in every respect. Condescending to the old lady who couldn’t get her Wi-Fi to work on her phone, and then my turn. Specifically, constant interruptions, argumentative, and condescending. I just decided at that point to confront it, and I couldn’t even get far before it was a roll of the eyes, Interrupted, and went on and on…. I just decided to leave Once it was finished, and on a positive note, he did tell me to have a blessed day … Those from the south know what that means. I went to another Verizon store To purchase a $1400 phone.

Riley Corey

I bought a new iPhone 13 Pro and switched from a different carrier to Verizon. Seth took the time to call the AT&T reps when they wouldn’t transfer my phone number and stayed late to make sure my phone was all set up correctly. He knew exactly what to do with any problems I had. Thank you, Seth!

Layne Bartl

There today to upgrade 5 lines. The sales person was the most unknowable sales person I have ever met. He was too lazy to get up out of his chair to show me an Iphone

Thomas Rodino

Great customer service 😎