Rosedale Garden Apartments

charles gesell

Mice and black mold in the ventilation. Lady in the rental office does not know what she is doing. She is very ignorant if you prove her wrong she tells you to leave. This place is infested with black mold in the ventilation room and there has been nonstop mice running across the floor at night. And there is never any parking.

Tutukpini Mantse

I have been living here for 5 years now and like the quietness of the place but since the new owners took over it has never been the same Nobody answers the phone or return a call i have been trying to pay my rent and having so much difficulties with the online set up account I went to the office for assistance I was told there is nothing they can do for me and they will not receive any Checks or any form of payment at the office and after 5 of the month I will be charge late fees I am very disappointed in the new management it seems someone don't know their job why should I have only one option for paying my rent ? Ridiculous Things have changed from good to bad in customer service in the apartment office I am suggesting to Management to set up drop off box where tenant can drop off their checks for payment or provide alternative plan to online payment Its frustrating to be chancing or struggling to just honor your agreement for paying your rent when the money is ready but apartment management don't care to make payment easier for tenant Most apartment offices care so much about their Tenant they create an option for them in their office for rent payment the Office should be a place to help Tenants not to frustrate Tenant why cant you do same ? Your new appearance does not look good and it cause me thinking whether I still want to keep staying here The Website problem must be solve I have sent several Emails to address my problem but nobody care to respond I miss the previous Owners they were very nice and ready to help when get to the office Why no hire them to continue their good job done DO SOMETHING ABOUT YOUR INEFICIENCY IN THE OFFICE Thanks

Melissa Simpson

We signed a lease to move in on December 1st of 2021 a month in advance with a previous property management company. A week before we were due to move in, Rushmore Property Management, MD bought the property. When I arrived to pay my cashiers check and tour the apartment on Nov 29th, no one would answer the phone, no one would answer the door, and no one would speak with me. Caryn Fisher- Regional Manager for all properties owned by Rushmore Management in the state of Maryland told us a day and a half prior to what was supposed to be our move in date that we would not be able to move in on the date written on the lease we signed. When asked what the management company would do about the situation in regards to housing, Caryn said, "There is nothing that we can do." When asked if the company would accommodate lodging and storage, we were told that the company would not accommodate our basic needs and legal rights as human beings. I specifically asked Caryn Fisher if this was illegal and she shrugged her shoulders. I specifically asked Caryn if I should expect to be sleeping on an empty lot in my car with my boyfriend and two cats with a pile of all of my belongings outside/ around the car and she shrugged her shoulders again. She tried to blame the old property management company, but did not seem to understand that her company assumes all liabilities as well as contracts when buying the property, making it THEIR problem. If I happen to be incorrect about this matter I would be happy to read through the paperwork. I went ahead and researched every property the company owns within Maryland (Caryn’s specific region she is supposed to be managing) and saw an overwhelming amount of reviews about the following: 1. Mice, roaches, and insects 2. Leasing office not answering their phones 3. Leasing office locking their door and not answering the door 4. Maintenance not attending to needs such as heat in the winter, build ups of dust and mold, as well as reports of residents falling ill due to having no heat in the winter for over 2 weeks. These happen to be some of the exact same experiences I had with Caryn the day she told me I would not be able to move into my apartment due to negligence on her part. She locked the door, did not answer the phone, ignored our emails, and did not speak with us until after we jumped through hundreds of hoops to get her attention. Thanks Caryn and everyone else at Rushmore Management for your inhumane, illegal, and absolute disgusting way of treating human beings.

Chantell Cornish

I love the service and quality of work the staff provides. Everyone I have encountered has positive attitudes and great work ethics. Everyone genuinely cares about the residents safety and well being and ensures you have resources you need as well. - From a verified resident on ApartmentRatings