Best Western Fort Myers Inn & Suites

Richard Rizzo

awful hotel dirty smelly and liars Review of Best Western Airport Inn went to hotel 9/2 booked thru priceline, front desk could not connect the reservation thru Priceline due to technical issues, so had to cancel reservation with priceline, they refunded my money and had to book thru hotel. I warn you do not due that as your now have zero protection. When i check into my room it was dirty smelly and hot. went to front desk told them i have to go to a baseball game but when i get back they need to change my room. Got back to hotel around 12 am front desk switch me to another room that had the same dirty smelly musty odor and the room was hot as hell. Wanted to check out but it was late my kid was tired so was forced to stay. In the morning told them about the room and let them know i was checking out and would not be staying the remaining 2 nights because the room are disgusting. They let me know that that would not be a problem and they would refund my money for the two nights and also for the night I stayed. I asked to speak with the manger and they said he was not in took my number and assured me he would call me later in the day when he got in. Called never happen, so i called and manger was not available but they assured me again that my card would be credited. 5 days later no refund on card called hotel and manger said he new nothing about a refund and would have to call me on Monday 9/13, yesterday. the manger said that he would not be refunding anything and was extremely rude and inconsiderate. Called the corporate office and the proceeded to do nothing and claimed there is nothing they can do. How can you leave a hotel because the room you are in is dirty with an awful smell not stay the remaining nights be promised a refund and the hotel can take your money. the manger tried to even say we got a refund from Priceline so we didn't pay anything, when I clearly have a purchase from his hotel for 3 nights which bestwestern charged me not Priceline. Is best western that hard up for money that they would take a consumers money that left their hotel because the rooms where NASTY dirty with a musty odor. The manger even responding that Priceline gave us a refund after my post to act like i was given a refund and they did nothing wrong. Yes priceline did give me a refund because we where not able to use Priceline genius as we had to book thru your hotel. Is this how bestwestern does business? I will post often about my dissatisfaction. I tried to speak with the manger will not return calls or answer calls

Andre Venable

The service at the Hotel was great. Front Desk was very helpful even though I checked in very late. Well situated Hotel with great staff. Rooms were nice.

Mark Mussgnug

Stay was great, super breakfast, very friendly service.

Chris Bartek

This is a clean hotel with comfortable bed.