Walgreens

silvia sharpe

The pharmacy unfortunately is horrendous to deal with. I truly don't believe that it has to do with the staff (for the most part they are really kind and most provide good customer service). I imagine it's the organization being cheap about staffing. The pharmacy line is horribly long 90% of the time at any time of day. I registered for the express pass feature which has helped. However, I deal with issues there on the timeliness and communication alerts with that. Here's a common example: ordered my father's parkinsons medication last week, it said it would be filled by the following Monday. Not having the ability to wait that long, I called to see if we could get a partial fill since most times when the wait is that long, the medication isn't in stock. I was told that it could be filled in its entirety and to come before 5. The app was never updated to let us know that it was ready. The medication actually was not in stock and we were provided 4 days worth, with no new alerts or updates on the phone system or app. So I call today since Dad will be out of medication again and I was told that the medication was in but that the order had not been worked on. I was advised to keep an eye on the alert to then retrieve my express pass. I decide to come to the store because there isn't an alert or status update on the app and the pharmacy was closed before the time provided on their phone system. This is common and unacceptable.

Kenneth Ernst

No sign at the pharmacy saying that appointments should be in the drop off and pick up line. A staff person incorrectly told me that I should stand in the regular line. I waited 15 minutes in the regular line only to be told at the counter that appointments have their own line. 😑

Ri Scott

This pharmacy is the slowest, worst run pharmacy ever. A simple vaccine appointment was over an hour late without any explanation, no call ahead to encourage me to come in late. The data you provide online is never available on site, you always have to provide it multiple times.

Pauline Ovalle

We have a COVID-19 PCR test at 9:30. The window was closed at 9:30 so I went inside to ask what the hold up was. The lady inside said they don’t open until 10. That would have been good to know! She said there was a glitch in the system. It …