Springmoor Life Care Retirement Community

Amanda Durant

Independent living is great and my father had a beautiful apartment there in South Village- great maintenance staff, wonderful dining area and staff, beautiful facilities and lovely residents. But if your parent has dementia, which he had early stages of that were clear from a cognitive test they administered to him, a test which my sister and I did not see until after he moved in to Independent Living, please educate yourself about what the long term will look like for them and ask to take a tour of the health center. He had some really nice years in South Village, which we all enjoyed, but it was very harsh and confusing for him when they no longer allowed him to live in his apartment and he was suddenly in a shared room at the health center during lockdown. Also read Being Mortal by Atul Gawande.

Cheech Esposito

My mother was in the health center for a week before she passed. The nurses are all very caring and polite. However, the assistants are not so. Actually saw one throw her arms in the air and say Lord help us! when she was sent to retrieve a lift for my mother to use the toilet in her room. The staff at the front desk needs a few classes in how to talk to visitors. One told me that I needed to tell her I'd already signed in (I just had) because "this is second shift...this ain't first shift". Seriously? People coming to SHC are in a bad state usually visiting a sick or dying loved one and this is how they are greeted? Another one was worse but it'd take too long to address here.

HunnidShxtzYT

Worst place to work