Cary Health and Rehabilitation Center

Dream Green

DO NOT TRUST THESE PEOPLE! I am the owner of the landscaping company that was hired to perform work here. After completing a $5,000 project they agreed that we would be paid once the work was completer. It took nearly 3 weeks just to be paid! After speaking with the supervisor Laurence he promised this would not happen again. We continued service with them and now it’s been over 2 months since we been paid for our services and the supervisor Laurence is not responding or contacting us about the money owed. Kristen who works for the billing department has lied several of times stating we will be paid and also mentioned “Cary rehab hasn’t paid other contractors as well.” They seem to be screwing a lot of people over and now we are taking them to smalls claims and putting a property lien on this facility. Never will we do business with these people! Very shady and do not care to pay for services completed on their property!

Lisa Bellamy

My friend was a resident of Cary Health & Rehabilitation for almost three years beginning in 2020. She recently passed away. Over that span of time, Cary Rehab had 3 different directors, at least 2 nursing directors, 2 activity directors and COVID both within and without the facility more than once. For the benefit of those who might be considering placing a loved one here, I am sharing our experience. My friend fell multiple times while here: from bed, from her wheelchair. Each time, we were told she was fine. Mostly, she was examined by a doctor only when we insisted. She was moved from room to room. Her belongings repeatedly disappeared never to be seen again: dentures, eye glasses, clothing, shoes and even her wedding rings. We were routinely asked if we were sure we had not taken these things home. She was often dressed in clothing we had never seen, sometimes clothing bearing someone else’s name. We would replace missing clothing, labeling new items with her name, and still they would go missing. Despite continual complaints, this never changed. We were reimbursed for one item, a pair of shoes. We provided funds for her hair to be shampooed etc., a service they did offer, but it was seldom done. Care meetings were brief and sporadic and did not seem to have any impact on care. “Bed baths” seemed to be the standard. We were told staff can’t force anyone to have showers. On one occasion, when my friend had to be admitted to a hospital, the facility director at the time tried to refuse to accept her return to the facility, a practice known as “dumping.” As to sanitary conditions, I personally found dirty clothing and trash mixed together in a hamper in her room. To be sure, there were some responsible, compassionate caregivers here, but those people came and went. And there also was a lot of indifference. You may ask why we didn’t move her to another facility. Three reasons: 1) It was nigh impossible to move patients between facilities during COVID’s height. 2) Moving is very disruptive to people with dementia. 3) This facility was within driving distance of the person who loved her most. Everyone must make their own decisions about long-term patient care based on many factors: finances, beds available, proximity to keep an eye on things. This is simply our true experience at this place.

Cynthia Jacobs

They are not answering the phone, calling several times in over a 30 minute time span late at night. The people that have answered in the past do not know what’s going on and actually told me when I visited to just to look in rooms to see if I could find a person I’m looking for. That is totally inappropriate! Can you say HIPPA? No patience with patients that are sick and struggling, impatient responses and rarely respond to a call bell.

Mo Jo

This place is terrible they neglect the helpless all they want is a check horrible place food is for prisoners and the management staff everybody needs to be replaced throwcrge building away