West End Bagels

Megan Kinney

Hello, My husband and I went to your bagel shop today with a friend visiting from out of state. We asked your employee for a veggie sandwich with capers. Your employee said “so a lox supreme but veggie” and I repeated it after that and said yes but without the lox. I ordered another sandwich a lox supreme normal. We had a friend with us and English is their second language and he was taking a little bit longer to review the menu because he was new to West end bagel. Your employee was extremely rude and impatient waiting for our friend to order. When people are speaking to each other in a language other than English then speaking to you in English this should not be a reason to get frustrated, this is a time to approach with patience and understanding. There was only two people behind us and another employee was helping them. I didn’t understand the rush. After we got our order the employee had made two lox supreme sandwich. I know that lox is salmon and that’s why I told them no lox on one of the sandwiches. I know there was a miscommunication but my husband is a lifelong vegetarian and we have never had a problem ordering a bagel sandwich this way before. Your employee went on to blame us for the error and even said there is no Veggie sandwich in your store even though it is clearly written on your board and they were incredibly rude. Sadly, we will not be returning to your restaurant because of the discomfort we felt today.

Kathryn Stevens

I don’t usually write reviews but I felt compelled to after I my first visit to West End. I love a good local business and this is a great one. Really nice and positive atmosphere, friendly staff, delicious bagels (made from scratch!), great local ingredients, and awesome options for breakfast and lunch. I will be back for sure!

steven anderson

I cant figure out why toasting a bagel putting two eggs sausage and cheese is hard. It wasn't busy there was 4 or 5 people working . If bagel stores cant toast a bagel not worm it actually toast it remember cheese ketchup salt and pepper you should give up and close. I teyed for a month today was the last shot. Gonna have my bagels brought from long island make my sandwiches myself.

Kelly

One of the best bagels in the area. Uncommon grounds is their only real competition in my opinion. They make excellent breakfast sandwiches and so many really good varieties of cream cheese. Always busy but they usually get you in and out …