Address: 1800 E Franklin St Ste 8, Chapel Hill, NC 27514, USA
Phone: +19194420500
Sunday: 10AM–6PM
Monday: 9AM–10PM
Tuesday: 9AM–10PM
Wednesday: 9AM–10PM
Thursday: 9AM–10PM
Friday: 9AM–10PM
Saturday: 9AM–8PM
OMAR MUKHARESH
Excellent service by professional knowledgeable staff. Location is convenient, the place is neat and calm. Lisa was truly one of the best persons for massage in Chapel Hill NC since my membership started in 2019 in Arlington Virginia I strongly recommend. 🇺🇸🌷
Christine Smith
The previous comment about this place being run by thieves is accurate. I purchased a gift card for an hour session as a Father's Day gift for my hardworking selfless husband who does nothing for himself and everything for his children. He scheduled his appointment not understanding what Rue (the rude front desk person) meant about having any preferences since she didn't specify. He arrived for his appointment but then said he wanted to reschedule since he wasn't being offered what he wanted. They then charged the entire gift card for service that was not provided. I called and asked to speak to the manager and Rue declined my request, argued with me, and refused to tell me when the manager would be available. Horrible communication, client service, and ethics!
John Allen
They have my credit card attached to an account that isn't mine. They keep billing me for services I'm not even using.
Rand Khasawneh
Do not get a membership here - absolute scam. I was pressured into signing up for a membership at the only massage I have been able to schedule back in October. Once you become a member, it is very difficult to schedule a massage as they never have appointments available. I regretfully signed a 6 month contract in October and have not been able to get out of the contract - they even continued to charge me after the 6 months were over. I moved more than 25 miles away from the location, and yet I was not told that that would have qualified me to break my contract. Additionally, when my 6 months were up in April and I emailed about cancelling, the manager replied and asked me to sign another form to cancel (why is the email request not enough??). However, her response went to my spam folder and I was charged again for May and June. Now that I am moving across the country, they claim that they have finally cancelled my membership (although I have read online about people continuing to be charged even after being told their membership is cancelled), but they have only given me 60 days to schedule my unused credit. If I have not been able to find ANY open appointments at this location over the last 8 months, in what world would I be able to find SEVEN open appointments over the next 60 days? Especially when I’m moving across the country this week?? They have refused to refund me for anything, including May and June, and also cannot direct me to a contact i can speak to at the corporate level. This is an absolute scam - I deeply regret ever signing a contract with them. Do not let them pressure you into a contract like they pressured me. I promise you it is not worth it and you will waste hundreds of dollars, in addition to the massive frustration that comes with it.
Thanks! Your review is awaiting moderation.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.