Chipotle Mexican Grill

Nichole Fincel

I am most unfortunately returning to edit my review. In the last several months, this location has gone downhill significantly. I have drastically reduced the amount of visits I frequent this restaurant. The prices are high, as to be expected, but the portions are much smaller than ever. The last 3 times I’ve gone, the food was overcooked and the service was appalling. When dropping over $40 each time, I was met with employees slapping/throwing the ingredients together with no care about cross contamination or cleanliness. Today the one worker had food particles all over the station and just threw it all on the floor carelessly with his hand. Did not even change his gloves before aggressively finishing my order. I have an allergy to avocado and after I started eating, I found a large glob of guacamole in my sour cream. I understand that there will always be the possibility of contact, but this was a ridiculous amount. My already small meal was then wasted. Nearly every piece of chicken in the rest of the order was waaaay over cooked and inedible as well. What a waste of my money. With a heavy heart, I now say goodbye Chipotle. I had your back for a long time, but I will not be returning. I am a cook at a restaurant...Covid has made all restaurant work very difficult as the demand for takeout is very high. I order from this location once a week, sometimes more. I usually have to wait about 20 minutes extra for my order to be ready and I stand there and here countless customers complain about the wait. If you pay attention to the line, you can clearly see the employees with STACKS of checks...shame on you people who can’t see how hard they are working with the insane volume flowing in. The food is always fresh and accurate to what I ordered. You guys are doing a fantastic job and I know you do not hear that nearly enough! I feel your pain in this industry and I am sorry for other peoples ignorance.

Benji855

Terrible staff so unorganized never coming back here!

Ashton Chatley

This location needs to be retrained or either get new employees, poorly run, management should be ashamed, from a hospitality perspective. Locations like this ruin the entire brand.

Monica Krobe

Went to the location on Walden this evening around 8 and they claimed the dinning room was closed to eat in, the counters were covered in food and nothing was restocked.. we paid $65 for 4 borritos no drinks and there were no chips or queso. Less then pleased to say the least but the borritos were still good.