Super 8 by Wyndham Aurora/Naperville Area

Katherine Garrison

Upon arrival we were told that the pool was closed for construction, yet when I had called a month prior, I was told the pool wasn't closed when asked if it was closed due to covid. Nothing was ever said about it being closed for any other reasons. We also noticed right away that the hot tub in the pictures that helped make the decision to stay there along with the pool, did not exist. The beds were super hard and the pillows were very soft and very lumpy. Breakfast was simple and they didn't even have the normal go to waffle maker, and needs to be extended until 10 or 10:30am. The rooms were nice and tidy and were actually super cute with the pictures behind the headboards. TV had Static on every channel and nothing came in clear, and TV looked as if it had been dropped previously. Would be nice if the doors entering the building and into the lobby were automatic because it is hard to open doors with arms full of luggage and other items for the stay, or with children in arms. Would post pics of pool room and hotel room, but doesn't look as if pics can be posted.

Aimee Chew

I have stayed here on a few occasions previously, never had major issues other than... NO POOL, HOT TUB, OR BREAKFAST WHAT-SO-EVER!!! The reason I am giving it the 1 star is due to the reasonable room rates and the quite location. Every other aspect pertaining to this specific hotel is definitely sub par to say the least. Let me just say I stayed here this last time with my wife and 2 year old daughter, immediately I noticed there isn't any screens or proper safety locks to assure me my toddler would not climb and fall from the second floor window (Including stairwell windows). This cannot be up to safety regulations in any way. The air conditioner will blow put hot air half the time and I found what I suspect to be a bed bug crawling on my sleeping child. To top the conditions of my room were not acceptable the shower didn't have ANY pressure to it, unless you wanted to take a cold shower any kind of hot water just dripped out from the faucet. The Staff could use some better customer service training. When I checked In the gentleman behind the counter was pleasant but he was talking to another gentleman I believe to be the Owner/Manager in a language I couldn't understand, which is extremely distasteful, let alone rude, but I just minded my business and kept it moving. I exited down the side stairwell to the parking lot to smoke a cigarette and get a little fresh air outside with my daughter. I turned on some music (from my cell phone) at what I thought to be a normal curtious tone for 4 pm, but about 5 min after turned my music on, I was met by the same manager that had been rude not but 30 min before, talking about music asking me what my room number is and if I want to have the police called to "kick" me out. I've never been talked to by a Hotel that way ever, especially concidering it was 4 pm and I wasn't bothering anybody. He said the hotel was private property and that he could have me escorted from the property, mind you I was with my 2 year old daughter minding my buisness. I feel as if I was being racially profiled because I wasn't not like him. I am not going to be returning here to say the least. I wouldn't recommend this hotel to anyone, I honestly don't know how they are still in buisness.

Verified Hotel Guest

Positive: Location to need. Negative: I was charged an extra $60 to ensure i would not "smoke" in the room despite the entire place smelling like marijuana. The bathroom was not clean, there were only two small towels and shampoo bottle was half used. Loud guests in hallway all night long.

Verified Hotel Guest

Positive: The room was very clean. We had TV and wifi. Negative: We were told the pool was open although maybe limited to a certain number of people at a time due to covid but it wasn't open at all. I was kind of hoping for more of a breakfast especially since the breakfast was called "superstar" or "superstart"