The Philadelphia Protestant Home

Erica Rose Diebold

5/30/2022 update My parents have not been sharing two rooms since before Christmas. They are in different buildings. They don't care that my parents are not together saying my mom needs too much care. She is mentally fully there but needs assistance transferring and getting into bathroom. They were together for a few months but since sending my mom to a hospital for a respiratory issue that cleared up by January they refuse to let her back with my dad. Her medical information contained wrong information (likely to justify keeping her in a more care area. The real issue is lack of staff. My parents need less than 2 hrs max assistance and they count the time they leave the room while my mom uses the bathroom. She is then stuck in there for often 30 min until a CMA returns to help her transfer to her powerchair. The rooms my parents used to share, beds in one and a living area in the other was quickly closed off to make separate rooms and no longer a solution for couples. They are severely understaffed so 5/2022 Multiple cases of COVID-19 on my dad's floor both residents and staff. My dad stuck in a room eating meals by himself for all of May. I live in Indiana so it's hard to help them but both my parents sound defeated by being stuck in this nursing home. Their home was sold in December, I still think a remodel of their home with someone coming in to help them would have been a better solution. More like a prison where you get minimum care, except you pay an enormous amount depleting your savings very quickly. Perhaps more COVID this place may have been better or possibly the independent living. Any else keep your loved ones safety away from here. My parents are both stressed about the situation and I never seen them like this.

Erica

Not happy with the care my dad is getting after arriving from the hospital after a fall off a ladder. Appts for CT scans were delayed days to check if there is any additional brain bleed. The care he is receiving is not what is best for him but easier for the staff and they don't seem to notice that he has worsened in their care. He was supposed to see the neurologist that saw him in the hospital but that too has not occurred and now is several weeks away. Their solution for someone who was mentally sharp, and walked each day prior to his accident is putting him in a chair with an alarm parked in a common social areas, not at all what he wants. He as been very sleepy since being there and I am unsure why. Wish they would look into that. My mom is currently there too and they are not allowed to see each other except when my mom had to pay another $1700 for 4 days and then they moved her to a different building. My dad would do much better if they could be together and she could notice when something is not right and assist him. She was an RN for her career prior to retiring. My mom's meds were being offered to her at the wrong days and times. This place needs serious improvements and it makes me wonder how many errors are made by patients who don't know what they should get. I will update this post as things progress. Update a few months later: Still the same rating! Many mistakes with medicine that my parents catch but also lack of follow thru with care say after mohs surgery. My dad purchased a power wheel chair and so far he is not allowed to use it. They want him trained but that's fine but make it happen in a day or two. 5 months and mostly stuck in their room, smallish rooms, heating and cooling use the 80s type found in cheaper motels and noisy. Getting patients ready to return home is not their priority...getting them to stay long term is. A few good staff mixed in with many understaffed workers who do the minimum. My dad fir the first time in his life feels helpless and done with living. He was independent, mowed his lawn, took walks, drive before falling from a few steps up a ladder. Early followup after MRI was delayed months. Cost to travel to doctors just over the phl boarder can cost a few hundred each visit just to transport. Wi-Fi, not free, they block devices and disconnect if not used for say 2 weeks. They won't give them the connection password. They hire unvaccinated employees in a nursing home and had to lock down at least twice due to an employee being positive. I'm glad at least that my parents are vaccinated. Update 9/8/2021 Rating still the same! More Covid cases among staff from gym and we believe some patients. Gym was closed for several days. I feel that my parents have given up fighting for themselves and have come to accept this as a terrible circumstance that there us no way out of. My mom is in a wheel chair all day. They have one recliner that my dad is able to get into but my mom would need assistance as her main issue is one leg that can give out if she moved the wrong way so its unsafe to transfer by herself. They put "diapers" on patients not because of incontinence, but because they are understaffed to help patients when called...it can take 45 minutes or more to get someone to help. Don't go here, try to manage at your home with staff coming in to help you. It will be cheaper and a better quality of life.

Sandy Digiulio

My father went to live in personal care here in mid July. The rooms are very nice, the staff to a person is friendly, kind and go out of their way to make the residents and families comfortable. They tried very hard to keep him there but his medical needs increased so that he had to go to skilled nursing in November. The staff there was equally kind, friendly and willing to go above and beyond We really felt he and we were welcome there. I don't think we were a bother but we were there every day and did ask for what he needed and there was never a cross word. My uncle was in a different nursing home 2 years ago and that experience was beyond awful. if you have to go this route I cannot imagine there is a better facility in this area.

donna giulian

My mother has been in the Pathways facility since Late September after being elsewhere for 3 months which was the worse experience ever. PPH is kind, caring and truly concerned for their patients, clients and their families. My mother is now more relaxed and seems content with being there. We never hear bad stories about people forcing things on her. Have to say all the RNS, Attendants, Aids and administrative staff have been very helpful to me, my father and siblings with all of our questions. Never a problem. We are so happy and feel blessed that we were able to get our mother in PPH just wish it was sooner. We actually see where she is living ( not like other facility) we are welcome to visit, a very nice dialogue with the staff and our family. We all feel better that she is in good hands Donna Giulian POA for Jane Di Giacomo