Room & Board

Category: Furniture store in Dallas, Texas

Address: 4524 McKinney Ave, Dallas, TX 75205, USA

Phone: +18889854224

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–6PM

Tuesday: 10AM–6PM

Wednesday: 10AM–6PM

Thursday: 10AM–6PM

Friday: 10AM–6PM

Saturday: 10AM–6PM

Reviews

Jeff Tweed

Sep 22, 2022

Had a great shopping experience. Thanks to Cindy for greeting us and then answering our questions after we got a chance to browse the very vast selection. We walked away selecting a couple of light fixtures but we will definitely be back for more.

LeTigra Coles

Sep 15, 2022

I was looking to purchase a sofa today. I was not greeted when I walked in. I made it a point to look around the entire store, even walked passed a group of associates and no one greeted or attempted to ask if I needed assistance. I literally had to ask them “Do y’all work here” in order for them to finally acknowledge me. Truly saddens me because I actually saw a sofa I wanted to purchase. Maybe my skin tone was not welcome.

Yoon Lee

May 12, 2022

Definitely recommend. I was looking for sofa. I was deciding between Haverty's, Bassett, RH, and Room&Board. We decided to go with Room&Board because it was in our price range with comfortable seats. Thom was our designer, and we ordered Ford swivels and a Metro sectional. After waiting for a while, our order arrived! It. It had some issues. However, the customer service has been exceptional! It was far beyond our expectation especially for Thom. He took a time and helped us to resolve issues. If you care about customer service for pricey furniture, this is the definite place to purchase.

Stephen O

Mar 27, 2022

Very snobby atmosphere. Just walked in as they were opening. Not one person asked if they could help me or if I’d been there before. All the reps stayed glued to their computers. I kept walking around looking for someone and no one was present enough to acknowledge I was looking for help. One person said hello and kept walking. Everything seemed overpriced based on the type of service. Assuming they think their furniture should sell itself. The quality isn’t high enough to warrant that type of atmosphere.

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Questions & Answers

Do you have job openings?

Tyler Peekenschneider | Mar 29, 2022
Room & Board | May 28, 2022

Yes, we are always looking for Design Associates for our stores and Delivery Associates to deliver our furniture.

Do you offer samples and swatches?

Tyler Peekenschneider | Mar 29, 2022
Room & Board | Mar 29, 2022

Yes, we offer free fabric and leather swatches and $25 material samples. Our $25 samples come with free shipping both ways, and once returned to us, the cost is refunded.

Do you give discounts to the trade?

Tyler Peekenschneider | Mar 29, 2022
Room & Board | May 28, 2022

Yes. A commercial discount program is available exclusively for businesses and design/build industry professionals who purchase through our Business Interiors team.

Who makes your furniture?

Tyler Peekenschneider | Mar 29, 2022
Room & Board | Mar 29, 2022

We design nearly all of our own products and then partner with small, family-owned companies around the U.S. to make our furniture and accessories. More than 90% of our products are manufactured in America using quality U.S. and imported materials. We believe this approach allows us to bring you the best craftsmanship and fastest delivery with the least environmental impact.

Do you offer free shipping?

Tyler Peekenschneider | Mar 29, 2022
Room & Board | Mar 29, 2022

Small accessories and select furniture items always ship free via UPS. Look for the free shipping icon when shopping online. Return UPS shipping is also free on these items. Our full-service delivery for furniture is $79 for unlimited items per trip, anywhere in the contiguous United States. Return delivery for furniture is also free.

Do you deliver?

Tyler Peekenschneider | Mar 29, 2022
Room & Board | May 28, 2022

For just $79 per trip, we deliver unlimited items anywhere in the contiguous United States. Our full-service delivery includes assembly, placement and packaging removal.

What's your return and exchange policy?

Tyler Peekenschneider | Mar 29, 2022
Room & Board | May 28, 2022

We want you to be happy with your purchase and understand it can take a few days to a few weeks to know if your new items will work for you. We encourage you to make a return or exchange in a timely manner because damaged, worn or altered items may be refused or result in an adjustment to your refund. We don't charge a fee for canceling items, even custom items or items made just for you. We don't charge a delivery fee for returns or exchanges within the 48 contiguous states. However, original delivery charges are not refundable.

Do your products ever go on sale?

Tyler Peekenschneider | Mar 29, 2022
Room & Board | Mar 29, 2022

We don't mark prices up only to mark them down and call it a "sale." We work directly with our manufacturing partners to bring you the best quality at the lowest possible price, every day. Discontinued items are offered in limited quantities at clearance prices.

Do you offer financing?

Tyler Peekenschneider | Mar 29, 2022
Room & Board | Mar 29, 2022

Yes, we offer financing through Affirm. For more information or to see if you qualify for financing, see more about Affirm.

Do I have to pay in full when I place my order?

Tyler Peekenschneider | Mar 29, 2022
Room & Board | Mar 29, 2022

We offer a partial payment option if your order is not ready for delivery. You may choose to pay 50% at checkout with the remainder due upon scheduling delivery. Partial payment does not apply to items shipped via UPS, tax or fees. If all items in your order are in stock and ready for delivery, full payment is collected during check out.

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