Shoe Dept.

Category: Shoe store

Address: 1101 Melbourne Rd Suite 3010, Hurst, TX 76053, USA

Phone: +18175897613

Opening hours

Sunday: 12–6PM

Monday: 11AM–8PM

Tuesday: 11AM–8PM

Wednesday: 11AM–8PM

Thursday: 11AM–8PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

twinkle toes

Aug 20, 2022

Very very helpful associates. Soft spoken gentleman with the short dark hair whom I believe is the manager is an absolute delight. Very kind swapped out clearance shoes for the right size for me and just is all around super helpful every time I go in. Hes also there every single time I go in and is always working super diligently and can multitask like ive never seen before all while being very polite. Give him a raise or someone else will poach him lol

Kripesh Tuladhar

Jul 31, 2022

We bought a shoe in this place. But it’s little bit smaller. We went to the store to return it. They said they can’t return money only exchange. It’s a store policy. What kind of policy is this? They don’t even have a bigger size on that same shoe. I think the guy who deal with me is the owner of that store. He is there to keep our money and not for good customer service. Very rude person. So be careful and think twice before shopping here.

Zee

Jul 25, 2021

I went to Shoe Department in Hurst on 7/25. The shoes I wanted had a sale price tag of 19.99. Once I got to the counter to check out, the cashier informed me the price was 24.99. Anybody in sales knows that the price on the sticker is the price the product should be sold for. Especially by it being only a $5.00 difference. This store should train their employees to label the products with the correct sale tags.I definitely don’t recommend this site.

Fabiola Montes

Jul 3, 2021

Expect to pay their "Sale!" price on everything. No coupons or any type of sales. Sales people are not even friendly or helpful.

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Questions & Answers

Where is my refund?

Shoe Dept. | Aug 26, 2022
Shoe Dept. | Aug 26, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. | Aug 26, 2022
Shoe Dept. | Aug 26, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. | Aug 26, 2022
Shoe Dept. | Aug 26, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

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