Apple Valencia Town Center

Category: Electronics store

Address: 24201 Valencia Blvd, Valencia, CA 91355, USA

Phone: +16616781490

Opening hours

Sunday: 11AM–6PM

Monday: 11AM–8PM

Tuesday: 11AM–8PM

Wednesday: 11AM–8PM

Thursday: 11AM–8PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Robert Reber

Sep 21, 2022

As any popular apple store. Plenty of on display options and helpful staff to answer any questions you might have.

Chan Chan Young

Sep 10, 2022

Not a fan

Nicholas Mills

Sep 6, 2022

BEWARE, THEY’LL DO WHAT IT TAKES TO GET AS MUCH MONEY FROM YOU AS THEY CAN. I got my battery replaced 3 months ago on my 2017 MacBook only because battery service was recommended. My battery was working fine, just not new. I get my laptop back and within days it had trouble waking up. I took it in 4 times over the three months and every time they were able to wake it up but said the problem was fixed when it was not fixed. I couldn’t wake it up for 3 days. I took it in and they told me my warranty was up.. after they sent we away at least 3 times, unwilling to send it out. The genius said it was a graphics issue so I’d need to pay upwards of 600$ to fix it. I told him it was not a graphics issue because it works wonderfully when it’s on. I left. I was weary to try any resets because last time I did that it went into a mode I was unfamiliar with and couldn’t see any display. The Apple geniuses helped that time but said I didn’t need to send it out, still under warranty. THEY are the reason my warranty expired by not letting me send it out. Having nothing to loose, after being on the phone with a representative for an hour to no avail, I decided to try an SMC reset and it worked.. no graphics issue. The genius tried to get me to pay money to fix a problem that was not there without attempting to fix the real issue. It seems I’m more qualified to work at the Genius Bar than half the employees there. The problem persists, it won’t wake up. But at least I can manage it, it seems. This is grifter level business. I’ve bought many Apple products. I’m pretty devout to the brand. But they wouldn’t even extend the warranty to someone that tried to send it out for repairs 3 times within the warranty period to fix a problem the THEY created. I take immaculate care of my MacBook. This problem only occurred when the Apple service care opened my computer to replace the battery. The problem started almost immediately after it arrived. Apple service created a new problem in my laptop and refused to fix it. This behaviour lends itself to conspiracy theories. I wouldn’t be surprised if they purposefully created another issue with my laptop after noticing it’s been 5 years since my last laptop purchase from them. It makes more sense when they turn me away during my warranty period to ask for 600$ once it’s expired. Shame on Apple. I did This geniuses job better than him only after he recommended I pay to get my graphics fixed and told me I’m out of warranty. I’m so glad I didn’t. Im extremely upset with Apple and the Santa Clarita store employees. They’re a massive company who still insists on duping costumers every chance they get. I don’t think I’ll be buying from Apple anymore. I’ve submitted a formal complaint. The level of technological expertise on the products is extremely low at this location. I don’t have a computer degree but I genuinely seem to know much more about their products and computers overall. They seem like nice people but the second I go over 15 minutes with them they seem to shut off and just try to get me to be satisfied enough to leave. It’s the worst Apple Store I’ve been to. I can’t tell you to go third party but DO NOT go to this store.

Hunter

Aug 29, 2022

once upon a time my phone broke (found out later from an independent repair shop that the issue was due to the logic board dying). I had heard the stories prior of apple and their anti-consumer and anti-right to repair practices and tried to warn my mother that going here would be a waste of time (i was 15-16ish at the time). We get here and tell the "genius" that the phone would not turn on and would not respond to charging. and all this dude does is try to plug the phone into their diagnostics ipad which doesnt work. At this point this "genius" did not attempt any other method to try an diagnose an issue and instead tried to upsell us their most expensive iPhone (did not even offer any alternatives either.).

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Questions & Answers

do i need to make an appointment

Lawrence Neff | Sep 26, 2018
Kelli Michalski | Sep 26, 2018

If you are just looking to purchase something, no appointment needed. If you need technical support, it’s best to have an appointment.

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How can I make a Genius Bar appt?

A Google User | Sep 26, 2018
Kelli Michalski | Sep 26, 2018

Go to support.apple.com and select the device and answer the questions about what is wrong with your device. At the end, you should have the option to bring in for repair and you can select which Apple authorized service provider, and the Valencia store should be one.

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how can I make an appointment online.... I do not want to call. I want to come in

Nancy Daily | Sep 26, 2018
Alex Barajas | Sep 26, 2018

There is always walkins. You register once you get there, then they put you in a waiting list, it usually waits 50min to an hour.

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Is the Valencia store sill operative.

Lynn Guthrie | Sep 25, 2021
kathryn marion | Sep 25, 2021

Yes

I need a replacement/duplicate receipt for an iMac purchased in March 2021. Can it be emailed or texted ASAP?

Matthew Martellari | Sep 25, 2021
Vat De | Sep 25, 2021

I would call. It's a very nice place to visit.enjoy.

Where in the mall is the Apple Store located? I have some elderly parents who need to visit and I'm not there to help. The store doesn't take calls.

Eric Abel | Sep 25, 2021
Marc JustMarc (360 Tourist) | Sep 25, 2021

Park at the lot in front of the mall (valencia blvd) Lucille's bbq restaurant... Walk past Lucille's towards Macy's. Then hang a right after Lucille's (don't go into Macy's btw). Walk down past Sephora on the right. The apple store is right after sephora on the right

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how much does it cost to replace iphone 6s battery

jellskunk | Sep 25, 2021
NR NR | Sep 25, 2021

Hi! Replacing an iPhone 6s battery without Apple Care will be $49.

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my mother just passed away. she left me her mac desktop. i would like to have it updated and reset to new. can the apple store in valencia do that for me?

Nancy Decker | Sep 26, 2018
NR NR | Sep 25, 2021

Hello. You can only get the device reset to new if you know the password. Otherwise if the Mac is iCloud locked, Apple can't jailbreak.

Do you sell devices that can retrieve photos off an iPhone.?

Thomas Storesund | Sep 22, 2022
Alex Rivera | Sep 22, 2022

I don't think there's a device that can retrieve another devices photos. The only way is if you have backed up these photos from your iPhone to an iCloud backup you can then retrieve them by logging into your iCloud account.

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Is this store still active

Lynn Guthrie | Sep 25, 2021
Rick Montesdeoca | Sep 25, 2021

Yes it's located on the outdoor stores.

if I buy a MacAir from you can you transfer the photos, Videos ect. from my old computer to the new one? Can I wait for it??? thank you, Helly Langen.

Helly Langen | Sep 25, 2021
Jonathan Bradbury | Sep 25, 2021

Yes it is ready easy to do this. I recently just did it myself at home over wifi.

I need a new phone & help setting it up - is this something I need an appointment for?

Kris Salter | Sep 25, 2021
Michael McGinnis | Sep 25, 2021

Yes

What apple store location nearest 91354 zip code that is open for help in person genius bar?

Talle Ho | Sep 25, 2021
Eve Pieper | Sep 25, 2021

Yes, the Genius Bar, Apple Store at the Valencia Town Center is open but I would suggest making an appointment first.

Need to set up a new iphone. Do I need an appointment?

Marsha Ekins | Sep 25, 2021
Segun Olusanya | Sep 25, 2021

Yes, you can set up an appointment with an associate outside and they can schedule a day and time to both availability due to the pandemic.

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Is it possible to make an appointment?

Richard monstein | Sep 25, 2021
NR NR | Sep 25, 2021

Yes, you can make an appointment from the Apple Support app. Select the device through the app, and you'll find availability.

Is the Apple store open for walk-in or do you need to make an appointment

Erick Padilla | Sep 25, 2021
Young Suh | Sep 25, 2021

Appointments needed, they were booked for a week when we asked

Do you set up a new iPad when purchased?

A Google User | Sep 25, 2021
johnny bee | Sep 25, 2021

Really, you can do a set it up yourself but if want Apple to set it up you will need to make an appointment with an Apple Genius and that could be days if not a week in waiting. If you already have an apple iPhone you just need to place it near your new iPad during setup and all of your information will be transferred over. You will just need to re-enter your Apple ID credentials at or near the end of setup. If you don't have an Apple iPhone (meaning Android phone, like me) them o would suggest downloading the "Move to iOS" app from Apple. This will help get your Android ready to send over your basic info like contacts, calendars, etc.. I already had an Apple ID from using Mac laptop so I was ready but if you don't have an Apple ID it is easy to set one up. You can either use your email address as your ID name or create a new name for your ID. You will need to provide your email address as a contact. It's really pretty simple as Apple tries to make things simple and not difficult.😎👍

do i need to make an appointment to bring my ipad

Samuel Zapata | Sep 25, 2020
Delmus Harris | Sep 25, 2020

Yes

Are apple stores open during this crisis?

Gemini 75 | Sep 25, 2020
Troy Collins | Sep 25, 2020

They will remain closed at least until March 27th.

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i forgot my apple ID. What do I do?

Michael Berger | Sep 25, 2020
Oliver B | Sep 25, 2020

You can check your apple device settings if the iCloud in there is configured. Otherwise, try iCloud.apple.com and look for the forgot iCloud link

Do I need an appointment?

Seema Dorfman | Sep 26, 2019
Kevin Quitt | Sep 26, 2019

Yes, but you can make one when you get there; on weekends, it's better to call ahead.

Does one need to make an appointment for a learning event?

Cheryl Bermeo | Sep 26, 2019
imToast | Sep 26, 2019

I joined one in progress while waiting for a genius bar appointment. If nobody is booked, doubt they will have a session.

My Apple Watch keeps flickering what’s wrong with it what can I do to fix this issue?

Marcella Smith | Sep 26, 2018
Randy Adair | Sep 26, 2018

There may be a worm in your apple 😅

When I plug my iphone into my mac book pro it buzzes constantly and the charge icon flashes as well? It is not able to charge or connect what is the issue ?

Allan Schollnick | Sep 26, 2018
Alex Barajas | Sep 26, 2018

Can't help there, sorry.

Does anyone replace battery for free on iPhone 6?

victor John bascos | Sep 26, 2018
Alex Barajas | Sep 26, 2018

Not sure if any one would do it for free...

What is trade-in value of watch 1

Becky Bailey | Sep 26, 2018
Alex Barajas | Sep 26, 2018

Not sure but they were valuing 100 for An Ipod with a broken screen.

can you replace the screen on a iphone 5? if so would I make an apt and its repaired while I wait or do I drop it off and pick it back up later?

Kevin Trudeau | Sep 26, 2018
Alex Barajas | Sep 26, 2018

I took an I pod to apple for a screen replace but they were going to replace the hole thing for 100 and it was going to take a week for them to do. There is places inside the mall replacing screens for 80 and it takes them 30 min.

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