Address: 1840 Airport Exchange Blvd Suite 130, Erlanger, KY 41018, USA
Phone: +15139214189
Sunday: Closed
Monday: 7AM–5PM
Tuesday: 7AM–5PM
Wednesday: 7AM–5PM
Thursday: 7AM–5PM
Friday: 7AM–5PM
Saturday: Closed
Amanda Pertuset
I’ve had nothing but issues with my windows and sliding patio door since installation. My patio door handle/ lock was improperly installed and upon numerous attempts, Window World techs were unable to correct the issue. Not to mention the SLOPPY caulk smeared and dried up around my door and trim. The tech actually said, “Who cares, it’s just an old condo”. Just before Memorial Day weekend I had to contract a 3rd party to fix my lock so I could secure my unit before leaving town. Most recently, I just discovered my bedroom window does not latch or lock! My a/c stopped working so of course, I opened my windows. I live on the lower level and am scared to even go to sleep tonight. The window pane feels like it is going to fall out. There is a gap and the latch doesn’t align with the hooks that secure the lock. This is no surprise as just after install my windows were fogging up and freezing little ice cycles around the edges. Window World management told me this was “normal” and would subside. Not true. This company is incompetent and they do NOT care about us the consumer. Zero stars!
Jon Kidd
The sales person told me 12-16 weeks. We are at 19 weeks. I called for an update and the best they could do was tell my maybe 6 months….I wouldn’t recommend this place….My brother ordered window 4 weeks after me from a different company and they are already installed..
Larry McMillin
I was initially critical of this company, with delays, but since and after COVID I think every company has delays of some sort. Job is completed now and windows look great. Josh did a nice job with installation. I would recommend.
dan white
Delays, Dishonesty, Vulgarity…..scam, behavior…..will be filing formal omplaint wit BBB and Ohio AG.
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Yes! Our patio doors are engineered to protect your home from intense wind and weather, day in and day out. From the elegant function of a French-Style door to the traditional styling of the classic sliding design, our patio doors offer something for every taste.
Yes! We offer in-home and virtual consultations. Give us a call today to schedule an appointment.
Most of the issues encountered by our customers are easily corrected and don't necessarily mean that there is a problem with your window. You are always welcome to contact us for help.
After installing your new replacement windows we remove all old windows from your property and dispose of them properly. If you wish to keep your old windows or storm windows, please notify the installation crew as soon as it arrives for your installation.
All windows and patio doors we sell come with a manufacturer’s lifetime limited warranty and a repair labor guarantee, good for as long as you own your home! Contact us or see our warranties page for more details.
Since every window ordered is custom-built to fit your home and design choices, manufacturing times vary. Once delivered, the type of window being installed and the type being removed help determine the amount of time needed to complete the job. On average, each window takes about 30 minutes. Trim work and cleanup will require additional time to complete. An average job will take a single day.
Please take down curtains, blinds, or any other window treatments. Security sensors should also be removed and turned off by your security company. Please provide our installation expert with a clear path to the window(s) being replaced by moving anything that may be in the way. It is also advisable to remove all wall decorations from the walls close to the windows as they may fall during removal or installation.
Window World installs replacement windows year-round. An average installation will take only one day. Our crews install one window at a time and are trained to do what they can to minimize heating/cooling loss. The energy savings from your new windows will recover any incremental energy costs incurred during their installation many times over during their lifetime.
The majority of our replacement windows are installed from the outside. In some situations it may be necessary to install from the inside. On the day of installation, your installation expert will assess your unique situation and explain the process that will best suit your home.
We offer a variety of payment methods and financing options (subject to approved credit) depending on promotional period. Please contact us for more information regarding available options.
Patrick would have to see the stlye of window in some cases its cheaper to replace the whole window can send my number and you could send some photos if you would like i could get a better idea of your situation
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