Best Buy

Category: Electronics store

Address: 6525 Grand Ave, Gurnee, IL 60031, USA

Phone: +18474063914

Opening hours

Sunday: 11AM–7PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Adam k (Hadesplayground)

May 13, 2022

Disappointed in their price match policy. They don't match manufacturers websites apparently. I would prefer to buy from a physical store just to help keep people employed but they would even budge in the slightest. ...The item tho purchased elsewhere is awesome. The Shark Vertex vacuum really sucks ...which in this case is a good thing. Sorry Best buy but 25% difference in price is a lot.

David Pettinger

May 12, 2022

Needed to purchase a new laptop. I had done my research and went to Best Buy to physically see the unit. While talking with salesperson, they stated that they had a unit returned. Previous customer returned it because it was to heavy for them to tote around for classes. Geek squad checked it over and I purchased it with an open box discount. Very happy. Salesperson was very helpful and knowledgeable.

raehelf

Apr 30, 2022

I had a really good shopping experience. I went in for some computer speakers, and the sales person showed me just what I was looking for in a few seconds. Then I asked about a cd player and writer. I got both things and was in and out of the store in about 10 minutes. I am very pleased with my purchases.

Mark Rhomberg

Feb 6, 2022

This is an awful company. Did you know that their return policy is now down to 15 days, even if you bought for a Christmas gift? Buy a product, open on Christmas, try and try to get it to work. Realize it is defective. Return to store. Be …

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Questions & Answers

Why do I have to go through 7 automated options to be on hold for ten minutes? Every time I visit the store there are just as many workers sitting around talking with each other as you do working. Could you please task someone to answer the phone!!!

Chad Bollacker | Feb 13, 2020
horace mckenzie | Feb 14, 2020

Lack of incentive and doesn't help their pay, it all comes down to poor management the company has excelled in offering good deals and tons of options but lack training and this is why people will slowly be replaced with auto checkout

Can you please have a LIVE person answer the phone?

JeffA Worth | Oct 15, 2021
Walter Dennewitz | Oct 16, 2021

Get someone to answer phone calls. Terrible set up🤔

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What is the price of the logitech G29 set and that of the lever today

Telma Almendares | Feb 13, 2019
Velvet | Feb 14, 2019

The Logitech G29 already with taxes and everything would come out at $ 302.38

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Is the Gurnee store closing?

Susan Rose | Nov 14, 2021
Dale Beranek | Nov 15, 2021

Don't think so

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i would like to view the warranty that i purchased for my surface book laptop.

Rufina Brocks | Feb 12, 2021
Donald Olsen | Feb 13, 2021

You would have to look at it when you got it you would have got the warranty

Do you convert reel to reel tapes to dvd

donna tentler | Feb 13, 2020
Norma Borland | Feb 14, 2020

You should contact best buy by phone

i need to return i item that was bought with my card and the card is now canceled how will the return work now

Chris inschool | Feb 13, 2020
Michelle Oconnor | Feb 14, 2020

I would think they would give in store credit. Best to call and ask.

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Does this Best Buy have a genius bar

Darvin Hidalgo | Feb 13, 2020
cordell Hughes | Feb 14, 2020

Just the Geek Squad I guess.

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How much does the ps4 cost with tax?

Elizabeth Olmos | Feb 13, 2019
Velvet | Feb 14, 2019

I purchased a PS4 slim recently, I paid a total of $323.99

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I just bought a smartphone -- Nubia N1 lite Problem: No owners manual, and I cannot find one online. Can you help? I cannot even get the phone to operate past powering up.

david5372 | Feb 13, 2019
Tom Reddish | Feb 14, 2019

Go back to the merchant and ask for one or call the manufacturer

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I have bought a dell insp aio 3475 punisher 24 amd on 5-24-18 and today i turn on but does not let me log in or give me the option if i pres enter it turns off Does any body know what the problem is

Aureliovg Villa | Feb 13, 2019
Anthony P | Feb 14, 2019

Yes, somebody does. They work in the Geek Squad at your nearest Best Buy. This is Google Maps, not Best Buy. Good luck.

I have a Lenovo laptop and need a new battery. Where can I get one?

peggy butler | Feb 13, 2019
rob conradi | Feb 14, 2019

This isn't a question about the store... But go onto the internet website called Google. Type in your laptop and model and it will tell you.

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How much are ps4 I hope it is like $330

Kryptic Fabio | Feb 13, 2019
Kattunge Valentine | Feb 14, 2019

There is also a gamestop next to this location that may have bundle deals.

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do you carry Fitbit chargers

Maxine Cabine | Feb 13, 2019
Quin O'Brien | Feb 14, 2019

Probably. They have a plethora of electronic gadgetry.

Do you help with car starters that are in valet mode?

Rodrigo Manjarres | Feb 13, 2018
Dan G | Feb 14, 2018

I would think yes, they will assist or help if you call store. It will not be free to fix unless under some kind of warranty if bought at Best Buy.

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do you have hp dest jet 2624 printer in store and how much$

bob veverka | Feb 13, 2018
Barbara Mivshek | Feb 14, 2018

As stated before this is a forum where customers answer questions. Specific inventory related inquiries should be directed to the store.

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Do you repair SRL cameras mine is a Kodak AZ501

Steven Pounders SR | Feb 13, 2018
Karina Diaz | Feb 14, 2018

Usually a call to your nearest Best Buy will help the wonder!

Power juice for smartphones

Priscilla Richmond | Feb 13, 2018
Alexander Klee | Feb 14, 2018

Yes they sell portable battery and power supply there

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Can u change battery for i phone 6

Anthony Christmas | Feb 13, 2018
bryan alvarez | Feb 14, 2018

Yes they can

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