Big Bear Lakefront Cabins & Best Mountain Vacation Rentals

Debbie Romero

We rented a cabin. It was a beautiful home, very well equipped. Enjoyed our time here. We had to leave suddenly, because of a death in the family. We packed up, and I didn't check all drawers like I usually do. I left 3 pair of expensive snow gloves and two bathing suit bottoms, that I took for the jacuzzi. When I arrived home after unpacking I realized this and called the office. I told her exactly which dresser drawer I left them in. She called me and said that the cleaning person didn't find the items. She told me that she would go up and look herself. She also said it would cost me $50.00 to have my items sent to me. I said that's fine. I didn't hear back from her. I received an email to leave a review. I emailed the lady and told her I wasn't happy about the situation and I explained it to her. I didn't want to leave a negative review without giving them a chance to resolve my issue. She said she would look into it. She contacted me apologizing saying my items were not found, that they use different cleaning companies and they were not sure which person cleaned the cabin. Last month I was back in Big Bear, so my husband and I stopped at the rental office. We spoke with a young girl and told her about our lost items. She said we need to speak with a manager. He came out and looked up our stay looked in lost and found. Didn't find our items. He said after 90 days, if people don't claim them they're thrown out. I said called right away and I was willing to pay the $50.00 to have them mailed to me. He said you did your part. I also told him how the lady told me she didn't know which cleaning company cleaned the cabin. I said I know you know the exact day, which company and they know which employee cleaned that cabin. He told us we have used the same cleaning company for years, I don't know why you were told that. He said next time ask to speak with the manager, which is him. My husband said that there wouldn't be a next time. Manager offered us a discount on our next stay, that he would put it in the notes under our account. Not sure if we will take him up on another stay. It's was just such a frustrating situation, that could have been handled better. The cabin was very nice, great yard, indoor jacuzzi, well equipped fun game roo. With pool table and games. Awesome deck in back yard. Not the homeowners fault. I blame this on property management and cleaning crew. I gave them ample time to resolve this issue before writing a review. For this reason I give them a 3 star rating.

Samantha Leach

My family stayed for several days at the MOONLIGHT LODGE. The stay wasn't what we expected - it exceeded our expectations! I'm a REALTOR and I see a lot of houses. This home is truly stunning, spacious, and truly felt like our second home. We enjoyed a huge family breakfast, soaked in the bubbling jacuzzi, chilled on the ginormous comfy couches to watch a scary movie, the kids created a sledding hill right next to the house, and we enjoyed sipping coffee and snow falling on the huge balconies. We loved the floor plan of putting the kids on one end of the house because apparently they stayed up way too late giggling and playing around and the parents slept soundly! I have to critique something, right? I didn't get a chance to use that gorgeous soaking tub. The house is brand new so it could use a little more furnishings to make it a bit more cozy. We were thrilled with the management company and don't have any complaints. Can't wait to go back!

Jenny Wasnok

If you want to spend a weekend up in Big Bear and don’t know where to stay, I HIGHLY recommend booking a cabin with Big Bear Lakefront Cabins. Not only is it more affordable than just using AIRBNB, but the customer service was the best I ever had. Sierra, Jenny M., Judy, Claire and everyone else who assisted me were extremely helpful and accommodating. From planning my visit, to questions I had prior and during my stay, to checking out, it couldn’t have ran more smoothly. The cabin itself was large and beautiful, they provided all the necessary items, and the location was perfect. The brisk 12 minute walk to the Village area was so convenient. The entire booking process was easy and they never left you wondering how to do something. The information they provided was detailed and explained wonderfully via email and using the Hospitality app. I ran into no issues during my stay but having the option to report any issues or simply call them made it reassuring just in case something were to happen. There is truly nowhere else I’d recommend. It was the perfect way to celebrate my 28th birthday. Thank you to everyone at this company who made my visit the best!

Maksim Labashevich

Unfortunately, our New Year trip was totally ruined because of multiple house issues, it couldn’t be worse: 1.The house floors and countertops were dirty, lots of dust, tons of someones …