Walgreens

Kim Triggs

N/A

B. A. D. PAYTON

thats walgreens city 1826 north broad,,, 1826 north broad

Shearrisa Phillips

received such poor service at the Walgreens Pharmacy. I arrived slightly late for COVID test but waited over 10 minutes for a technician. At the time no one was in drive-thru line. I explained to pharmacy technician Kia Lyons that I was visiting from out of town and required testing to travel in the morning. However, her attitude was curt and she kept saying I was late and couldn’t receive the test. I explained why we had arrived late for appointment and that we had waited 10 minutes. I then asked for a manager at which she said she was the manager. After further discussion, I requested the store info and manager card at which she explained was senior technician. I then asked again for the manager as I’ve taken over 50 COVID tests at Walgreens and have never had an issue or this type of attitude from employees. She then asked Tylasha the pharmacist to come to the window who was also not helpful. She explained it would involve more time and take too long to administer and run the rapid COVID test. In the 15 minutes we spent discussing the matter the test could have been administered and done. They were more concerned with pressing the issue of timeliness than being helpful to the customer and making snide comments. By this time a few cars were behind us so I elected to leave rather than escalate the matter. However the pharmaceutical team could use improvement and be more professional and considerate dealing with customers especially during this time of a pandemic and rise in COVID cases.

Amber Thonn

I saw on the Walgreens app that it was time to refill one of my prescriptions. Every time i submit to refill on the day the app says, it's never been a problem. Today, my prescription was canceled after submitting it. Not delayed the way it usually is when there's an insurance issue. Just canceled. I called. The person said suddenly they need to treat my medication as a controlled substance even though it isn't. I said ok. Went to my doctor's appointment. My doctor faxed new prescriptions. They suddenly were able to fill the prescription i was told they "could not" (not "would not") fill. I feel like i was just lied to, and i don't even know why. It's not even a serious drug. I want to know the truth about my medications, and i have several serious genetic conditions with debilitating symptoms. My medications often make the difference as to whether i can function enough to care for my daughter. This isn't ok.