Address: 88 Dunning Rd, Middletown, NY 10940, USA
Phone: +17325481200
Sunday: 11AM–6PM
Monday: 10AM–9PM
Tuesday: 10AM–9PM
Wednesday: 10AM–9PM
Thursday: 10AM–9PM
Friday: 10AM–9PM
Saturday: 10AM–9PM
Rhonda Iwanski
Our salesperson, April, was outstanding!!! So helpful and very patient with us trying to make a decision on the reclining furniture we were looking at today. We made our selection and made our purchase. Can’t wait for the delivery this Wednesday! April if you see this review, thanks for all the help you gave hubby and I today! I’m certain we will be in to see you again.
Barbara Martinez
Buyers understand this … if you ARE NOT happy with an item make sure you tell the delivery driver then and there because once they leave your home you WILL NOT be allowed to return or exchange. My purchase was well above $10k - My bedroom set was delivered at 8am. I ordered an adjustable base and new mattress along with the bedroom set. The bed looked giant to me but since it was 8am. I did not test it. That evening I struggle to climb onto the bed - no worries nothing a step stool can’t help. Well once on the bed I can’t reach the night stands. The bed is just too high, not functional or practical for normal life. I removed the adjustable base and although the bed is still a bit high, it was huge improvement. I called customer service in hopes of just returning the base, since I can’t use it. It just doesn’t fit with this set (something the Sales Dept should be better aware of). I am told all Sales are Final and I should have informed the driver before he left. It was 8AM! How would I have known this would be a problem until I actually attempted to sleep on the bed? The young lady Catherine kept parroting the same line, no returns and no exchange. I asked to speak with a Manager and she advised me that they will tell me the same. I told her I want to speak with her regardless. They tell me they would have to call me back. Catherine calls me back after 5mins and once again parrots what the Manager says - unbelievable that the Manager has her employee call me back after I specifically asked to speak with her. The absolute unprofessional disrespect. I once again told Catherine, I do not want to speak with her. I want a Manager. I’m still waiting for the call. My next step is to walk into the store where I made the purchase and speak to someone there. Although I already tried and was told to call Customer Service. Do yourself a favor - DO NOT buy at Ashley Furniture if you are willing to be forced to keep things you don’t need. Their Customer Service is in serious need of an overhaul.
Melissa Hart
Thank you Suzanne and your whole team. I just had my loveseat delivered. The delivery men were great and had my loveseat put in place relatively quickly and professionally. I had wonderful experience all around!
Andrea Goldsmith
The staff was very helpful and responsive. Everything was ordered and delivered as promised.
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No they are not closing out. They just have a lot of sales. It is mostly items that can't be delivered you must pick up as is. They usually do it to make room for there new items. However, they do seem to have some good sale prices. If you need help at the store ask for Ish he was very helpful.
The Middletown location does not... Further more... don't go there for anything. Their quality has really declined over the years. I should know... I changed my my entire living room and bedroom, every 3 to 5 years. This last time was a nightmare. They delivered the living room furniture, and had to do it × 3 and it has had to be repaired twice.
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