west elm

Dawn Lambrix

Good service. Good selection. Contemporary furniture. J would return.

Matrix girl

Spent $2400 on the Andes Sectional in 8/2020. It started to show wear within months. I finally decided to contact West Elm as this sectional looks terrible. I'm 150 lbs. and live alone with my 8 lb. cat. You'd think there was a house full of kids jumping on this thing the way it looks! I called the store where I bought it and they said someone would contact me. 9 days later and no call, no email, nothing. I've called the store to follow up and I have been told there is nothing else I can do, I just have to wait for the company to call me. Terrible customer service after the sale. They have cool LOOKING stuff, but it ain't cheap, and the quality is just terrible.

Jacquelyn Marie

I ordered 2 tables from west elm back in April. The tables were delivered in May .. one of the tables were damaged upon arrival & the other one was much smaller than I envisioned so I called to schedule a return for both tables. I called everyday for a week straight and each person told me that the tables never showed as delivered so they couldn’t schedule a pickup. After calling & calling day after day they finally scheduled a pickup for the tables. They gave me a pickup date of Tuesday 5/24 to pick up the tables but arrived on 5/23.. no problem ! They took both tables that day.. I waited a few days to call West Elm again about my refund for the tables & of course they are still saying they don’t see that the tables were ever initially delivered so they couldn’t see that the tables were picked up for a return. A few days later I got a refund for the one damaged table but not for the Anton dining table that I also refunded. I call West elm every single day for weeks just for them to not help me with getting my money back. At this point I’m going to have to call my credit card company and file a dispute. I even have video proof that both tables were picked up as I have security footage ! This company is terrible when it comes to being organized, punctual and professional ! Just HORRIBLE ! I would never buy anything else from here.

Mehrsa Mrajani

I’m living a nightmare here with the purchase I made with west elm!! Please take all the negative reviews seriously!! I purchased a bed from them and some other items as well but bed was the most important one for me that I truly needed it on time. The bed was an “in stock” item which should have been delivered right on time. As I placed the order they immediately deducted the money and the status of my order changed to “In Transit from Distribution Center”. This was back in February!!!! Not only the status has not changed after that but also the delivery date had been changed twice already!!! As I call their customer service nobody has an answer for me!!! Every time they give me a different answer!!! One person says it’s in LA on it’s way to Toronto, the other person says it’s in New Jersey and had been there for a month!!! Another person says you should definitely receive it in a week and right now 2 month has passed from that week!!!! West Elm items are nice and beautiful but believe me it does not worth the headache it will bring you!!! Specially with the price you pay for them and the delivery fees!!! You pay this much money and you’ll buy yourself months of headache with no product in your hand!!! That I can assure you!!!