Northland Animal Hospital

Max Ramsey

Great Vet! Very attentive staff, and truly care for your pet. Just switched to this vet recently and have recommended to anyone I know.

Roberta Alvarez

Great experience with Northland Animal Hospital. Dr. Roberts is amazing, very knowledgeable and caring. Thank you.

J C

My cats had received care at this clinic from 2017 to 2021. It has taken me a while to write this review based on my last interaction with them as I wanted time to process the loss of my cat and not have it be so emotionally driven. Let me say that up until July 2021 I had nothing but positive things to say about this vet clinic as the staff and vets as they were kind and attentive. The lowered star review is for my last months there under the care of Dr. Faris. I was referred to Dr. Faris a holistic vet for the care of my cat with chronically ill condition and at first my experience was great. Dr. Faris was attentive and would take the time to explain the different approaches she recommended. But as time went on, she became pushier and very short in her bedside demeanor. My negative experience occurred when I was preparing for a move to a different and wanted to get a full check up for my cats. The test results came back abnormal but she didn't take the time to explain or answer my questions, I felt dismissed and brushed off. I had to set up a separate appointment to get all of my questions answered regarding the test results which I was charged for. The end of life decisions for pets are hard for pet owners and she seemed callus and uncaring while walking me through his test results. When I was explaining my difficulty of making a decision, she outright blurted out to put my cat down instead of walking me through the quality of life and the progression of the disease. She also said that at home appointments were not an option as they were short staffed and insisted I make an appointment at the office. Someone else had recommended laps of love when I had made the hard decision. I believe that a softer tone and patience to walk a pet parent through this hard decision would have been kinder. I spent months grappling with my decision afterwards; "did I make the right decision". My other cat also had neurological symptoms which she brushed off, but I was adamant and saw Dr. Roberts for a second opinion who recommended me to see a specialist who diagnosed him with a rare cancer. I had been telling Dr. Faris of his symptoms for over a year and was dismissed. I spent the last 8 months debating whether or not I had made the right decision to put my cat down because she missed the diagnosis of my other cat. When I was notified of picking up my cats ashes, it was just matter of fact - here they are. I when I had explained the new diagnosis of my other cat, Dr. Faris stated "I expected that" but never, not once did she explain that possibility to me. The front desk staff witnessed her harshness and apologized on her behalf. I did not receive condolences from the clinic after my cat passed. At first I didn't think it was a big deal until I received condolence cards from Chewy and Laps of Love. (*Recommendation to the clinic, send a condolence card to pet parents who are clients that lose their pet, I can tell you that a small kind gesture goes a long way). My positive experiences at this clinic was tainted in the last few months with a particular provider. I do know that the staff deeply care about animals and were probably overwhelmed with increased patient load. I definitely left with a sense that business changes and money focus (increased prices, shorter appointment lengths) began changing the clinic dynamic. Recommendation for pet parents: 1) be your pets' best advocate and listen to your intuition - switch vets if something doesn't add up, 2) if your case becomes complicated - drive the 2 hours to K State University to see an internist / specialist because the cost may end up being less (they are definitely cheaper than blue pearl and blood/diagnostic tests are in-house and are cheaper than the vet clinic), 3) Dr. Roberts, Jamie, and Holly are super kind and attentive - all of my positive experiences from this clinic has been with them.

trisha vroman

Highly recommend taking your family pet here. The staff is kind and knowledgeable. I know when we bring our family in they will receive the best care possible.