DoubleTree by Hilton Hotel Bay City - Riverfront

Kacy McMullin

We stayed here for one night as a family getaway. We paid extra for a river-view room and it was totally worth it! Our kids were enthralled watching a large barge go through the drawbridge from our room. The room was very clean. The indoor pool area was super fun, pool was large and water was warm. The hot tub also felt amazing. We didn't use the gym facilities but it sure looked nice. The hotel is right next to a large park with a playground for kids. I also really enjoyed being able to have our digital key on my phone on the Hilton Honors app. We did not go to the in-hotel restaurant so can't comment on that. Definitely would return and recommend to others.

Elizabeth Arndt

I have stayed at this hotel several times and have enjoyed it. The rooms are very clean and spacious. The bed is very comfortable. I love it being on the river and downtown so we could go for a walk and enjoy the river scenery as well as browse the shops. The pool and hot tub was nice, the hot tub is a little on the small side for the size of the hotel, but the pool was warm enough to sit on the edge and put your feet in and enjoy a drink. Overall I highly recommend this hotel and will stay here again in the future.

Danielle Bedard

This is a hard review to write. Some things about this hotel were great. Location is really nice. Great restaurants/coffee places near by. Our room was spacious and clean. Nice to have a microwave and fridge. Bartender Gaby and all the front desk staff were excellent to deal with. The downfall, and it was a big one for me was a mistake was made when I ordered room service, wrong room was noted. I'm not upset about that, mistakes happen, what is not ok is that my food was "kept warm" for roughly 60 minutes while the mess was sorted. I was given 20% off my bill. So I waited 90 minutes for food that was so dry and awful and basically paid full price for it. We threw it all out as it wasn't edible. I would have happily waited another 20 minutes for a fresh order that would have been edible. Second big issue was housekeeping banging on my door at 8:50am on my checkout day telling(not asking) me she wanted to clean my room. I was in my pjs, my daughter was sound asleep and when I pointed out check out was 11 she pointed at her cart and said but I'm here to clean. I know it was a busy day for them and had this happened at 10am I wouldn't have been bothered but 8:50am, come on. Overall: good hotel in a great location. Management perhaps needs to train their staff better as to how to deal with these situations.

Carrie-Sue Davis

I stayed here on my wedding night and everything was nearly perfect. There was a room mix-up which was quickly rectified, and the breakfast the next morning was exquisite. Room service the night before was ... room service, but the food was tasty. We liked our stay.