Address: 103400 Overseas Hwy #203, Key Largo, FL 33037, USA
Phone: +13053949787
Sunday: 9AM–5PM
Monday: 9AM–5PM
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 9AM–5PM
Saturday: 9AM–5PM
Tom Quinene
We stayed at the Mariners Club. Everything was great, any issues we taken care of promptly. If in the area we will definitely look at this property manager.
Brandon Wolfe
Wonderful experience, Mercedes is awesome and so understanding. This is one of the most positive rental experiences. These folks are doing it right and it shows. Will rent with them from now on when we come to the keys! Highly recommended!!!!
Reina Williams
Fantastic property! We enjoyed our stay and all the amenities, and will definitely be back. Dock masters Patrick and Jesse were a huge help too. Thanks for an awesome family getaway.
Sean Riegert
I wanted to give this place a five star review, but they are completely nonresponsive to inquiries. Emailed months before asking about refundability of $200+ damage deposit, no response. After staying at the property, they then claimed damage deposit was non-refundable and represented insurance premium for any damage sustained to the property. Had we known that, we would have booked a better and cheaper option nearby. If you enjoy paying hidden fees and being ghosted, this place is for you.
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We contract with a service that will pick up, pack and ship your items back to you for a minimum fee of $50. If you have a FedEx or UPS account to bill to, the minimum fee is $25. (Large, heavy and International returns may be substantially more).
The accidental damage protection is in lieu of a cash damage deposit. If accidental damage occurs during your stay, you would simply call our office immediately so we may document it. It's a great product for a nominal charge which prevents you from having to put up an additional $1000 cash damage deposit.
When you arrive at your unit, you should find it clean and inviting, with everything in working condition. If the unit is unsatisfactory upon arrival for any reason, call our office right away and we will address the situation at the earliest possible opportunity. Please do not wait until departing to voice your complaint...we want to be immediately aware of any concerns or problems so we can rectify the situation to your satisfaction and you can go on about your business of enjoying your vacation! We’re here to help during business hours and your check in package will also have numbers to call if you have a maintenance emergency after hours.
We try our best to keep the photos and amenities current on our website. If anything has changed, it has been upgraded, like a new flat screen TV, a new bedspread or new towels. We simply can’t send our photographer out every time the owner buys a new coverlet so know that if it's not exactly the same, its been recently upgraded. We have a dedicated staff that makes sure each of our vacation homes and condos are ready for your arrival by implementing a quality assurance program that includes cleaning, maintenance, and management. We have developed stringent procedures for every one of our vacation rentals including a detailed check-list for our cleaners. We strive for complete satisfaction from each and every guest.
Our housekeepers are a critical component of our quality assurance program and they professionally clean our vacation properties between every rental. They vacuum, dust, scrub, sanitize and do the laundry after each guest’s departure to ensure your home away from home is spotless when you arrive. If you desire daily or occasional housekeeping during your stay, we can arrange the service for an extra fee.
A starter supply is just enough to get you through the first night’s stay…a roll of toilet paper in each bath, a roll of paper towels in the kitchen, a garbage bag in the trash container and dishwasher detergent for your first load of dishes. Beyond that, you will be providing for yourselves as needed.
Bed linens and bath towels are provided but are meant to be kept in the units. Basic pots, pans, cooking utensils, dishes and glassware are also provided. Hair dryers, soaps, shampoo, kitchen spices/condiments, garbage bags, laundry soap are not provided. Your unit will also be set up with a starter supply of paper products…in other words...just enough for your first day. You will provide for yourselves any additional products needed for your stay. Each property is individually owned and furnished to the owner's taste and needs. Specialty items such as tea kettles, lobster pots, espresso machines and blenders are also not provided so if there is anything that is important for your comfort and convenience along these lines, you should bring it with you. If you have a specific need or requirement in your rental property…it is best to ask ahead of time instead of waiting until you arrive.
Just like at a grocery where prices go up and down or an airline price that is offered at a regular rate then offered for a special price temporarily, the vacation rental unit does have off-season rates, high season rates, special pricing for event dates and so on.
All rental units are subject to occupancy limits that are established either by state fire code regulation, property owner or condo association. Tell us what your needs are so we can place you in the perfect place and avoid any issues upon check-in.
Hello, Judith...yes, we have 3-bedroom rentals close to the Hammock Botanical State Park. Please call our office or visit our website for more information.
Depending on where you are renting...if it's a house with a dock, dockage is free. The different condo communities have different rates which change from time-to-time. Please call our office and speak to a Reservationist about your needs and they can direct you appropriately.
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