Mercedes-Benz of Escondido

bintalhakam

I purchased a GLS 450 Mercedes from them and when I took it to my local Mercedes’ dealership they noticed the back bumper was a little out of place. Something I didn’t notice or was aware of when I purchased it. My local dealership pulled up a statement of dates on the vehicles whereabouts before it was sold. Almost like a carfax. On it stated it was in a body shop, assuming that it was in accident. I called Mercedes Escondido to speak to the General Manager who’s name is Jack. Explaining him the situation. He asked to email him the statement that I was provided by my local Mercedes’ dealership. However, when I would call him back I was getting excuses of everything from the front desk operators and I would leave msgs for him and he wouldn’t return my phone call. Months pass now and nothing. As a company who try’s to provide the best for the customers. Really aren’t giving there best when there customers need them, especially for a mistake they made. Highly disappointed. Be aware of everything u see on ur vehicle and make sure u check details. Cause once they sell u a car, they could care less after that. They got your money now.

V Chauhan

Max is horrible he said he was going to fight me when I couldn’t get the price Spoke to Alfonso and he was even worse got calls recorded without disclosure will be contacting the owners soon to see a response Updated 9/9/22 4:20p TRUE ACCOUNT Spoke to Brain aka brian. Came to get my windshield replaced and a few other items taken care of - I trim piece for my driver side seat that needed replacement where this dealership used 3M glue to glue the trim piece back on and left glue marks all over my carpet after showing them proof through text messages I was assured by Jesse in service that they would take care of this matter and never did. Another thing I noticed was today in San Diego it was raining and the windshield wasn’t calibrated so the windshield wipers won’t turn on automatically when I contacted Escondido they transferred me to Alfonso the service manager where I had previously left a voicemail and never heard back from him so I left that alone and spoke with Brian in service he was helpful he said he would get a remedy to this problem and find a solution. I also came in to replace two of the rear speakers that were blown on the door panel rears and had the service advisor validate my claim and verify it to ultimately not change the speakers when I came back to pick up the car saying they could not duplicate the distortion and or blow on speaker. Be very careful when spending your hard earned money for a Mercedes at this InVision independent Mercedes dealership I recommend using Fletcher Jones Mercedes El Cajon Mercedes Temecula or Mercedes Carlsbad the integrity that the service advisor shown was not up to par and unacceptable if someone tells you they’re going to do some thing I expect them to do it this isn’t the Ford or Chevy dealership we are talking Mercedes I am also going to post the service records that show and support for evidence. Will be continued going to service Tuesday to take care of 3 items that need attention

Adrian R

Can't get ahold of any one on the phone

Matthew Stacy

this place is horrible CHUCK MCVAY did the worst job. talked to him set up a deal and ready for puchase i tried to pay down payment night of deal but he was busy which is fine but then car gets sold the night of why wouldnt you just take my payment? why run ppls credit and WASTE my time? sad part is i called the morning after deal was set and he says oh they didnt call you yet i let them know as if the car was still there. cant even be an honest man and tell me this is truly saddening that ppl cant be honest. i hope you guys tighten up and help ppl for the benefit of the customer . this was truly a sad day for me for the human interaction. not to mention gave the run around when trying to talk to customer service sent me to lines that just rang and no one answers. SO DISTASTEFUL OF YOU MB OF ESCONDIDO