Havana Air

Category: Travel agency in Miami, Florida

Address: 4138 SW 16th Terrace, Miami, FL 33134, USA

Phone: +13056154151

Opening hours

Sunday: Closed

Monday: 9AM–5:30PM

Tuesday: 9AM–5:30PM

Wednesday: 9AM–5:30PM

Thursday: 9AM–5:30PM

Friday: 9AM–5:30PM

Saturday: 10AM–3PM

Reviews

Elisa lopez

Sep 20, 2022

Super bad service they talk to you like in their living room

Elina Perez

Aug 31, 2022

You only have 5 stars if it were to qualify who treats customers the most badly. Horrible, the lack of education of their workers is incredible.

Yarelis Sifontes

Aug 30, 2022

The worst travel agency in miami does not respond to you because of its bad work if I could I would not give them any stars I have written to them twice to the email they gave me to make the claim and they do not answer the emails I asked to speak to the owners and they told me that not that the owners do not answer phone calls that they will write to the mail and I am still waiting for the answer 15 days ago very unprofessional and I had the worst experience with this agency I do not recommend anyone to travel with them

Ariel Hernandez

Aug 17, 2022

Very good

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Questions & Answers

I will take a flight with your agency next Wednesday at 1pm but I do not know which terminal ... could you inform me ????

Jorge Hidalgo | Sep 25, 2018
card cuba | Sep 25, 2018

F o G

Good morning I THINK I TRAVEL IN THAT AIRLINE FROM MIAMI TO STA CLARA CUBA AND I WANT TO KNOW HOW LONG AS THEY CHARGED THE LAST POUNDS, AND IF I CAN TAKE A SMALL MICROWAVE, IT FITS IN A BAG. THANK YOU, I'M LOOKING FORWARD FOR YOUR ANSWER

Arelys Amores Flores | Sep 25, 2018
Lorenzo Soler | Sep 25, 2018

When you buy the ticket, ask for the conditions of the airline, they will give it to you. For entry to Cuba will be different, if you spend 70 pounds very likely you will have difficulties.

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I need to get paid for the flight today 7 in the morning, how can I know if there is still availability

Ada Medina | Sep 25, 2018
Eduardo Riestra | Sep 25, 2018

You have to go to the airport before the flight leaves at least 3 hours and there may be some left, although lately the flights have been sold completely

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How many pounds do they allow and how much does it cost?

Soledad Hernandez | Sep 25, 2018
Henry Perez Martinez | Sep 25, 2018

The luggage is with a limit of 70 pounds each the first 44 pounds are free and s from 45 pounds are charged at 2 usd

That end air flights arrive in Havana Cuba

roberto diaz alonso | Sep 24, 2020
Librada Hernandez | Sep 24, 2020

By terminal No. 2

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From here I can get a ticket for a relative in Cuba

Evert Mendez | Sep 25, 2018
Marisel Perez | Sep 25, 2018

Yes you can.

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Why can't you get your ticket online, even if you fill in all the boxes, it won't let you advance

Rolando Proenza Dominguez | Sep 25, 2018
Ceidy Cabrera | Sep 25, 2018

Because they don't have a ticket

I can check in online

Ruth Pairol | Sep 25, 2018
Eduardo Riestra | Sep 25, 2018

No

I want someone to explain to me why you have to pay more in this airline for the cuba airport stay than one pays here because in other airlines it is 25 pesos and here the same they charge you 27 or 30 and that I could pay by card clarify this for me

Amelia Mazoni | Sep 25, 2018
Nereida Alfonso | Sep 25, 2018

I pay cash and they also charge me 30 whenever I go. Besides, I have a weight at my house that matches the weight that Publio gives me and the weight at the airport where they rap the briefcases when you get to theirs gives you 4 or 5 above and that happens to me only in Miami since I have traveled through trap and fort lauderdale and that does not happen.

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Good morning, I had a ticket on your airline for the 11th from Miami FL to Camaguey and because of the hurricane it was not possible, what should I do for another day?

sonia francisco | Sep 25, 2017
Ana “Bebesita bella” Pereira | Sep 25, 2018

How much does the pound cost to yavar a bicycle please can you answer me

I travel to santiago de cuba on day 15 flight 3181 is the flight kept?

Robespier Ferrer | Sep 25, 2017
Meyi Machado | Sep 25, 2017

I would advise you to call first

I would like to know if I can travel with my electronic cigarette

Orlan Rodriguez | Jul 26, 2022
Jesus Chinea | Jul 26, 2022

I'll tell you to find another flight, those are scammers, they charge you the pounds at the wrong price and they give you briefcases that you don't have, open your eyes wide so I don't pass you by

I will take a flight on monday morning covid PCR test is needed

Iliana Sanchez Correa | Dec 28, 2021
Jose Antonio Rodriguez | Dec 28, 2021

Safe

Could someone tell me why I see 3.8 stars from this Agency if all their comments are negative with only one star ???

Rubi | Dec 28, 2021
Humberto Iturralde Selman | Dec 28, 2021

Caution

I just arrived in Cuba today. I was the fifth person to check and they left me the briefcase in Miami which is the basket for my baby who has just been born. I am from East Guantánamo. What I must do here in Havana. It is easy to go back

Ernesto Maya | Sep 24, 2021
Rubi | Dec 28, 2021

Fatal this Agency. What a horror !!

Does this company keep its scheduled flights to Havana?

Nallery Villa | Sep 24, 2021
Miguel Padilla | Sep 24, 2021

Yes ,,, in a 50 sense and twice the pressure for this time

I have a flight for July 5, it is possible to leave or they prohibit me another day

Heriberto I Marrero | Sep 24, 2020
Armando Espinosa Besteiro | Sep 24, 2020

Hello, I bought for day 2 and I have gone several times, I call and send messages and nobody responds, throughout June, I just arrived and offices are closed, I don't know what to say. Regards

Good morning, I need to know what day of the week are the flights to Camagüey

Gloria Valdivia | Sep 24, 2020
Joshua Bretz | Sep 24, 2020

Good company an nice people

Does the ticket price include a stay at the airport?

Haydee Hernandez | Sep 24, 2020
Haydee Hernandez | Sep 24, 2020

I think that if they don't put it under the bag, they weigh more than 20 pounds, they don't charge it

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I want to know if I can take a Speaker or Horn, thanks

Yoislandy Duran Fonseca | Sep 24, 2020
Yoislandy Duran Fonseca | Sep 24, 2020

Because they told me I couldn't take them

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Hello good night because you can not book online, it does not give me any option of how to check the flights

robert martell | Sep 24, 2020
Yohan Hernández | Sep 24, 2020

Try doing it by opening another URL, because if you can book online

can i take a water heater

abel Jimenez | Sep 25, 2019
Yunior Cáceres Hernández | Sep 25, 2019

And

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I would like to know why they don't fly to Cuba earlier? The agency has lost a lot of quality, they never leave on time until more than 2 hrs, delay of the chapter and TSA, remember that we want to take advantage of every second with our relatives

Frank López | Sep 25, 2019
Albert Rios | Sep 25, 2019

Papo always fly in chapters punctuality will be a problem, I had to wait too, and when I fly to Cuba boy in American, it will be more expensive but they are more punctual, greetings ...

I need to know if I have a window air conditioner how much they charge me here at the airport

Michel Hernandez | Sep 25, 2019
Glenda Rojo | Sep 25, 2019

Sir, they charge you to laughter, they charge 3 dollars a pound plus 20 for the box

Hi, I would like to know if I can book tampa-havana directly with Havana Air or is it mandatory to do so through an agency?

Yensi Figueredo | Sep 25, 2019
Félix Hernández | Sep 25, 2019

You can do it in two ways, clear by the way you are given any explanations and doubts that you may have

Hi I would like to know if I can travel, I have to renew it now in April and I plan to travel in July. I can travel like this and do it in Cuba, thanks.

Elianny Valdes Liria | Sep 25, 2019
Jam Torres | Sep 25, 2019

If it is a full passport it does not give you time it takes like 6 months

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I would like to know how much I have to pay for the suitcase that is checked below. How much is the cost of the boarding card? If I use a wheelchair to transport myself, can I take it with me? or have some additional cost,

Carlos Jacob | Sep 25, 2019
fidel maranon | Sep 25, 2019

Below are 20 for each suitcase, the card costs 30

Hi, I'm going to travel to Tampa Santa Clara with this airline but I need someone to tell me if I can take a suitcase of food like. Cereal cookies and things like that pls

Tamara Flores | Sep 25, 2019
fidel maranon | Sep 25, 2019

They let you take all that, but Cuba is the one that allows you or not to enter them

I want to take a bicycle, can I take it in a cardboard packaging and how much does the pound cost? (For Cuba)

Jose Herrada | Sep 25, 2019
Giordis Mcleod | Sep 25, 2019

If you can take it, but it is preferable that you take it out of its box and with the same cardboard you wrap it and then wrap it in the rapping nylon. And the pound will cost you according to the weight of the bicycle. They charge 4: 00 $ per pound plus 20: 00 $ for going inside, that is, the belly of the plane. Weigh the bicycle, and the weight that gives you multiplied by four and to that you add the twenty dollars. And that is the payment that you will have to make

How much would the ticket from Miami - Sabta Clara (round trip) cost me, from April 19 to April 21 and the schedules.

Edwin Sueiras | Sep 25, 2019
Giordis Mcleod | Sep 25, 2019

You have to enter the official website of the airline and fill in the information and they will inform you more precisely the price of the tickets for that date.

I can travel on this airline in May if my passport expires in October from Miami to Sta Clara

Olga Lidia Santos | Sep 25, 2019
Antonio Hechavarria | Sep 25, 2019

You can travel always within 90 days of expiration of your passport.

Please to q # d phone. Can someone communicate with Havana air because they don't RESPOND to any # I have two and they don't respond ......

OB OB | Sep 25, 2019
Eduardo Riestra | Sep 25, 2019

Well those are the numbers that exist if they do not answer, try again until they do if they do not go in person to the office.

Hello, I would like to know if all the suitcases that one takes away from the hand. They charge 2 pesos per lb????

Isabel Rodriguez | Sep 25, 2019
Eduardo Riestra | Sep 25, 2019

They charge $ 2 from 44 pounds regardless of how many suitcases and what is not a suitcase such as TV, bicycle or other devices, it is $ 4 per pound

I am trying to communicate by phone with you and I can't ... how can you help me ????

Mandy De La Torre | Sep 25, 2019
Eduardo Riestra | Sep 25, 2019

Well, keep trying or if you can stop by the office in person, remember that December is the busiest month for trips to Cuba.

Hello, I would like to know how much luggage can an 8-month-old baby carry?

Rachel Jimenez | Sep 25, 2019
Eduardo Riestra | Sep 25, 2019

I'm not sure but if you pay for the ticket you have the same luggage rights as an adult

Hellooooo !!!! My regular briefcase weighs 79 pounds, will they let me pass it and pay the pounds at 2 $ or how will it be?

Lissy Rodriguez | Sep 25, 2019
Eduardo Riestra | Sep 25, 2019

It has to be 70 pounds if it weighs more they charge you as an irregular package at a cost of $ 4 per pound

Hello!!!! I am going to travel with this airline and I am overweight, the bottom briefcase weighs 79, can I take the pounds and pay them or I will have to remove the pounds, can someone help me? In Cuba, how much do you have to pay the pounds? s

Lissy Rodriguez | Sep 25, 2019
Jose Antonio Galban | Sep 25, 2019

Hi Lisandra, the briefcase below can only carry 70 lbs, the handheld 20 if you have 79 they will open it for you and they will take it out to reach the established 70, those 9 will have them sent in another briefcase below and pay the 20 dollars k they charge for the briefcases below apart from the pressure of the pounds

Do you have to pay something for the 20 lb carry-on suitcase?

Pescando En miami | Sep 25, 2019
Eduardo Riestra | Sep 25, 2019

One day if another does not depend on which side they have the bow on that day.

I have an adult trycycle bike that is 30 1/2 "wide 42" long and 26 "high on its Original box, can I carry it in my luggage the day I travel?

Evelyn vazquez | Sep 25, 2019
Eduardo Riestra | Sep 25, 2019

You need to call the office, I think if you can take it alone they will charge you $ 4 per pound since it is irregular luggage

I am going to travel with this airline and I would like to know if I have 70 pounds here, do I have to pay them after 44 but in Cuba too ????

Lissy Rodriguez | Sep 25, 2019
Eduardo Riestra | Sep 25, 2019

Here you pay after 44 o'clock and in Cuba after 33kg, which is 70 pounds as long as they are not electronic, tools, pieces and other articles that have an import tariff.

You can take 2 gallons of paint to Cuba Camaguey

yoanis carbajo | Sep 25, 2019
Eduardo Riestra | Sep 25, 2019

No, since by federal regulation it is not allowed to transport this material on board the airplanes, as I understand it, also because of the weight I do not think it is a good idea to waste almost a third of the pounds allowed without customs charges in Cuba.

Hello, I would like to know if the tickets are refundable

Celine Alvarado | Sep 25, 2018
jesus corrales | Sep 25, 2018

This is how Mr. Eduardo puts it

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I travel on that line to Cuba to Havana and I wanted to know if the 44-pound suitcase is charged

fabien carrillo | Sep 25, 2018
Eduardo Riestra | Sep 25, 2018

If you have 44 pounds free

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I would like to know if the briefcase weighs more than 70 pounds, if you will allow me.

Yadila Sanchez | Sep 25, 2018
Eduardo Riestra | Sep 25, 2018

If they charge you $ 4 more per pound As he said above but in Cuba they throw it at you anyway because as it weighs a lot they are not careful they throw it on the floor in Cuba

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Do you have tickets for August 14, on the 6 am flight ???

Wendy Quintana | Sep 25, 2018
Eduardo Riestra | Sep 25, 2018

You must call the offices and ask the question.

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Why are these flights always late? No one explains or informs even through a text message My minor son in June traveled 10 hours late .. now he returns today August 3 and the flight should arrive at 10am and it is 10 pm and there is still no

dia Tam | Sep 25, 2018
Karel perez | Sep 25, 2018

I also travel on Wednesday back from Cuba and the flight arrived on time but my wife is never lucky she is always late

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I need to know how much you have to pay for the aeromosa service for a trip of a minor to Holguin, in round trip, please

Victor Garcia | Sep 25, 2018
dia Tam | Sep 25, 2018

150 round trip departing from Miami

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Tomorrow the flight stops. Santa Clara at seven am is in will

Hermes Lorenzo | Sep 25, 2018
Andy Shin | Sep 25, 2018

And

Because Havana Aires is also having a problem with its flights and there is no one to answer for this, they told me when I got my ticket that it did not happen there, please explain to me, I will fly next month, which is the middle of July.

Amelia Mazoni | Sep 25, 2018
Eduardo Riestra | Sep 25, 2018

Wrong question in the wrong place

How many pounds can I carry?

Rosa Depedro | Sep 25, 2018
Eduardo Riestra | Sep 25, 2018

How much you can pay both here and in Cuba here is at $ 2 per pound from 44 o'clock and in Cuba it is at 5 CUC per kilogram from 33 kilograms, if it is a box like a TV it is at $ 4 per pound here And in Cuba whatever you want to charge and be careful not to carry too much, it is possible that Cuba will mistake you for a mule (smugglers) and confiscate everything and imprison you or do whatever comes to mind to the one in command .

The man who took her in the chair asked for her tip but could not take her to eat something, is this fair? This is how they treat people at this airline? Thank you

leslie medina | Sep 25, 2018
Eduardo Riestra | Sep 25, 2018

What is not fair that you blame those who are not guilty, and from experience those who move people in a wheelchair if they take you to eat and to the bathroom.

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What country does the airline habana air belong to?

yosmani aguado | Sep 25, 2018
Eduardo Riestra | Sep 25, 2018

It is a charter that operates in Miami, it has nothing to do with Cuba, only it flies to that country and uses the planes of swift airlines.

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I can carry an air conditioner

eduardo hernandez | Sep 25, 2018
Eduardo Riestra | Sep 25, 2018

Yes, as long as you don't weigh more than 70 pounds and pay 4 dollars per pound, you can take whatever you want.

It is true that you allow the Cubans to travel with the expired extension

Mairena Garcia | Sep 25, 2018
MM Alvarez | Sep 25, 2018

It does not allow you to travel with the expired extension

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I made a trip to Cuba and it went well.

tamara gonzalez-funes | Sep 25, 2018
Eduardo Riestra | Sep 25, 2018

What is the question, and I have traveled with them and have never had any problems?

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Hello, I wanted to know if your hand luggage weighs you and you charge the pounds and also 20 fls for the bulk?

Ida Rodriguez | Sep 25, 2018
Dario Rossi | Sep 25, 2018

It is correct, they weigh you everything and they charge you for their totality, the free one is a lie, I am traveling by Delta and you have carry on free and a hand bag frer!

How many pounds does it allow to carry

Dannya Pedraza | Sep 25, 2018
Lorenzo Soler | Sep 25, 2018

Up to 44 pounds are allowed although you must pay $ 20 for each package including the hand. $ 2 dollars per pound until the 70 that are allowed in Cuba.

Hi, I wan to to know the day you have fly available from santiago to miami thanks

Josefa Vidal | Sep 25, 2018
Dario Rossi | Sep 25, 2018

Personally I suggest you to use a different company, they lie about everithing, they telling you you have a free 45 pounds and a free carry on, and custom fee included, but whwn you arrive at the check in they weight all of your items and they charge a fee for the checked luggage plus they charge for your carry on as if is a pounds extra, plus the airport fee supposely included they charged $35.00 when in reality whose supposely included and if not is $25.00 plus they treat you as garbage!! You do the math

Why is check in 3 hours before departure?

michael whalen | Sep 25, 2018
Dario Rossi | Sep 25, 2018

Because they have a very lame service and do not comply with their promise, personal experience!

Can you tell me how they charge a bicycle per pound

Ana “Bebesita bella” Pereira | Sep 25, 2018
Meyi Machado | Sep 25, 2018

I'm not sorry

I travel on September 14, I want to know if the flight is not going to be canceled

Joel david Hidalgo | Sep 25, 2017
Andy Machin | Sep 25, 2017

Flights must resume on September 12

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