AAA Plantation

maraj Charlton

I have been a member since 1998, this is the worst service ever! I called them 8pm last night, and here we are the NEXT DAY and no tow truck service. It is now 11am and you say now I have to wait to 12:05pm!!! Every time I called they said 2 hours and then have the nerve to say if you are not feeling safe to call 911 or you can get a tow truck on your own and they will reimburse you. The reimbursement department does not answer calls and leave a message saying it will take 3 weeks to reimburse. When you call this office, you cannot get through to anyone and have to select prompts that are not related to what you need. There is NO QUALITY OF SERVICE!! They had the gall tell me that they listed me as a priority!! Their reputation has completely diminished!! If this was my elderly mom going through this it, would have affected her quality of life!! Use your car insurance road service assistance, they are more reliable and act like you are a priority!! Less that ZERO rating!! You need to contract more quality service employees and Tow Truck companies!!

Amanda Schactner

Holli was so friendly and helpful she made the experience great. I visited this location to obtain an international drivers license. Thanks Holli!

Jennifer Rivera

Waited more than 5 hour and still towing truck hasn’t arrived. Not worth it. Called numerous times and the strung me along kept saying 30 min or 10 min but nobody showed up. Worst roadside service ever.

George Mirabal

Waited 3 days in Miami Beach for a tow a couple a years ago. They could not get one single tow truck out there in all that time, and no one truly cared nor did they have a way to deal with the situation. Telephone agents provided misinformation and outright lied to me. So did the management team. Two years ago when I needed a tow, they also could not find a tow truck during a one day period. I ended up paying for a private tow and AAA still have not delivered the reimbursement forms that they pre-approved and promised. Now I’ve been waiting over 4 hours for a tow and I’m told it’ll be at least another two and a half hours, possibly more. Experience tells me it may be a lot more. Save your money, get roadside assistance elsewhere.