Hometown Health

Category: Health insurance agency

Address: 10315 Professional Cir, Reno, NV 89521, USA

Phone: +18003360123

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Mark Raat

Sep 3, 2022

I'd give zero if I could. I am currently in collection on two medical bills that they keep promising to pay. I have been working on this since March of this year. Date of sesrvice on the first one is 12-30-21. These people accept premiums but do not pay the bills. They need to be investigated. I have made 5 calls on both of these bills, but they never pay.

Emily Henderson

Sep 1, 2022

world worst insurance company!!! I wish I could give them zero stars! Nobody seems to talk to each other with in the company, and they do not pay claims without you having to call numerous times. If you have unpaid claims file a grievance with the state, that's the only way to get things paid!

carrie estrada

Aug 30, 2022

working at a providers office and having to call regularly for benefits is horrible. Nobody can ever give me the answers I need, half of the time I have to tell them how to look things up, and doing them on line is even worse! This was so much better when you were using healthconnect!

Natasha Linton

Aug 15, 2022

I wanted to give a local healthcare co a second chance after a failed first chance, but true to form, failed the second time too. Paid close to $800 a mo and $40-$100 copay’s!! Pathetic. Just tried calling to understand why, gave up after being on hold for an hour and a half. Save your time and $$$ pick something else!

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Questions & Answers

How long does it take for your customer service to answer? Been on hold for 47 minutes. FIX THIS.

Mari C | Sep 24, 2019
NA NA | Sep 24, 2019

It can take an hour and a half. I think they do that on purpose. Next year I'm switching providers because they have found every way to be negligent and not pay for claims they originally said they would. I've had them 2 years

Why they never answer their phone

Mary Jean David | Apr 26, 2022
Lady Erisine | Apr 26, 2022

It is actually much simpler and time efficient to go to their office. The phone system there is under a lot of strain, but the staff are wonderful and will do everything they can to assist you when you come in.

Need a nurse whom do i contac t?

Glendamae Davis | Mar 27, 2022
Lady Erisine | Mar 27, 2022

Hometown Health is a medical insurance company. They cannot recommend a doctor or nurse. Go online and look for medical practitioners. You can find lists of local doctors and nurses.

Do you have plan for Medicare

ajay taggar | Sep 24, 2019
Amber Shore | Sep 24, 2019

Yes, Senior Care Plus is Medicare advantage plan offered by Hometown Health.

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