Cafe Rio Mexican Grill

Wendi Tackett

I have always loved cafe rio however my last visit left a horrible taste in my mouth and I will not be back. The staff have horrible customer service skills and do not care that they’re doing an awful job! Such a shame because the food is good fir the most part!

Krista Jensen

We ordered online at 7:30 pm. We were told 20 minutes. At 20 minutes I checked on the order. They said 5 minutes. The order did not come up. Multiple people went through the line and some were almost done with their food. At 35 minutes I checked again. They had not even started our order. Do not order from this place online. You may not get your order. The place was not even very busy. 40 minutes later and still no order. We found out they didn't have rice. They kept telling us our order would be ready. Not once were we told that they didn't have rice. The cashier went to get the manager at 30 minutes and they had told me 5 minutes. The manager told me it takes 45 minutes for rice and it would be a bit. This was at 45 minutes. He told me he was going to check on the rice and never came back. We canceled our order and left. There needs to be communication between the cooks and the front line. The manager needs to be on the floor on a Friday night. Manager wouldn't even talk to me.

Claire Hoffman

Simple enchilada take out order. Added tomatillo sauce because this is supposed to be a specialty. Literally walked across a parking lot to the hotel and in my room I open the takeout bag to a sloppy, order spoiling mess from unsecured TAKEOUT Lids 🙄 Food cool and enchiladas rubbery and waaay to sweet.

Myob Myob

We ordered take-out and found a hair in our food one night and called to let the manager know. Even told them I didn't want the order replaced I just wanted them to be aware and described the color and length of the hair so they could identify the staff and look into it. Guy goes off on me saying I just want a free meal and they have very strict hygiene standards that they enforce, the hair didn't come from them and basically hung up on me without an apology or anything. He wouldn't even let me talk to the manager. I wonder if it was his hair and he didn't want to get in trouble. Very poor customer service! We used to go there a lot because we live nextdoor in Quailwood but I will never go back if that's how they treat customers that are just trying to help them be better.