The Village at Palisades Tahoe Hotel

Chris Jones

It started off a little rough, but the front desk staff were amazing. But couple things to keep in mind.... Most rooms don't have AC, so if you're visiting in the summer keep that in mind. Also they don't do daily housekeeping in your room, which was also a little odd.

Kelvin Yip

TLDR: Dirty comforter with bloodstain (!!), dirty toilet, clogged bathtub, couldn't sleep for multiple nights due to bedroom fan and living room AC not working. Report the issues and didn't even get a 'I'm sorry' from the manager Gabriel. Instead I got his attitude and fake charges on my bill. We didn't even ask to speak with the manager, but Gabriel called twice and were extremely curt and rude. I've been a long-time customer and had stayed over many times before. Employees like manager Gabriel is the reason I will never stay at the village again. Front desk person Tori and Silvia were helpful, but 'management' personnel like Gabriel and horrific housekeeping is unacceptable. For example, when housekeeping came to give the replacement comforter, it was literally dumped on the coffee table instead of leaving it in the bedroom. When we checked out, Silvia agreed that we would be refunded 2 nights of the resort fee (out of 3 nights) for inconvenience like having no electricity in the middle of the night. And yet, our credit card was still charged the full 3 nights of resort fee. This is a shady business practice that requires me to waste more of my time to get my money back.

Verified Hotel Guest

Positive: It was close to many options for food and shopping, but everything was closed. Negative: The parking garage was closed, the food/shops/ activity centers and hot tubs, literally everything was closed. The bedding also felt like cardboard.

Beth Burdick

Great location in the Village. Not too crowded during the Spring season. Good has been great too!