Super 8 by Wyndham Central Pt Medford

Megan BuserValonis

I read the reviews prior to arriving I was not looking forward to mean hotel staff on the last day of my vacation. I had the most pleasant experience checking in. The people who said staff was mean they must not have so lucky to have the women who checked us in. Most of the time nothing is said about checking out. Breakfast time and place, hours of pool and location. I have no questions she answered all my questions before I could ask. So far my experience have been wonderful!

Keisha Pinkham

I originally booked a double Queen and was told the one I booked wasn’t and to rebook so I did. It was supposed to have an accessible shower and shower chair and accommodate my service animal. The room was not accessible and in fact didn’t fit a shower chair. The lady asked if a first floor room was ok for a service animal and I said as long as it’s quiet and doesn’t sound like someone is coming through the floor she said they were mostly empty so there was no problem. She then asked since it was a few days stay if we wanted room cleaning I said yes. First night in the room I noticed no shower chair and my husband went to the front desk she said all the accessible rooms were booked and would at least find me a chair. She asked to see my reservation and I showed her the communication with “the management”. She said she’d find a chair. The only ones they had didn’t fit in the tiny tub so it couldn’t be accommodated. Then there was someone stomping around upstairs so I called front desk to which her response was there was a heavy set gentleman in the room upstairs next to the one above my room and it was too late to move me because she thought my preference was a 1st floor room and I said no I said a quiet room you offered 1st floor and told me it wasn’t an issue because you were mostly empty now all accessible rooms are booked and someone is stomping around above us. I asked about refund policies and she said full refund 24 hours before so I was out of luck. I resigned myself to staying as most of my wedding group is also staying here. Fast forward to next morning and the full breakfast was 2 types of cereal with toast you make and juice. Not very diabetic friendly. We went out to get some of our wedding stuff done and came back around 2 pm and noticed no clean towels and no garbage removed so we asked the same front desk lady, remember the one that asked if I wanted the room serviced? Why our room wasn’t serviced she responded that not all rooms can be serviced due to low staff. We ended up asking for trash bags and new towels to do it ourselves. It took two hours to get these items. The pool slide was also off limits to kids due to low staff. The vending machine was broken and as the front desk stated has been for awhile. When we asked about a comp we were simply told we booked through a third party and would have to request the comp from them, but I paid the hotel directly for our full stay so I think this could have been accommodated. I also haven’t slept more than s couple hours because the bed is so hard it hurts my back and the pictures of the the room look way different as the room is way smaller. When I asked the front desk about the deception of the pictures she said it was obviously staged to look bigger in the pictures and before they remodeled them. This has been the stay from hell and I wouldn’t recommend it at all.

Victoria Smith

This has been a very Interesting experience. Our rv was in an accident in Eugene. So we have been hotel staying. My grandson and his friend had a great time here the lifeguard was amazing. Housekeeping ladies are very awesome. Staying a few more days. These are photos of people from the pool. I do hope they find thier photos.

Shirlyn Rose

The motel and rooms were clean and perfectly acceptable. The beds were comfortable. Check-in was quick and easy. What soured us on this motel was a couple of the staff members. They were extremely rude to my adult children when their room key stopped working. I overheard them being very rude to other customers on two other occasions that morning, within a 10-minute time period. Bottom line: motel facility was nice, but some of their staff need some customer service training. I won't be staying here again.