Kinetic by Windstream Retail Store

Category: Internet service provider in Lexington, North Carolina

Address: 415 N Main St, Lexington, NC 27292, USA

Phone: +13362495908

Opening hours

Sunday: Closed

Monday: 8:30AM–5:30PM

Tuesday: 8:30AM–5:30PM

Wednesday: 8:30AM–5:30PM

Thursday: 8:30AM–5:30PM

Friday: 8:30AM–5:30PM

Saturday: Closed

Reviews

Hassan Salaam

Sep 21, 2022

I put my order in and the next day I was connected fast service

H M

Sep 17, 2022

I wanted an internet upgrade. Andrew showed up and explained what he was doing. He did the work and said I was good to go. He even called me on my phone line to make sure I was all good.

Tom Styers

Sep 16, 2022

The tech guy was very knowledgeable and found the problem very fast. He was very polite as well.

Lenora Sudler

Sep 14, 2022

My tech was awesome! He was cordial, friendly & quick lol. I'm so glad my new service is finally up, running & KENETIC'D ("Connected"...get it!)... ANYWHOO thanks you very much and I hope everyone have a great day and be safe.

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Questions & Answers

How much is there internet?

Kimberly Mashburn | Sep 22, 2020
Chasity Atkinson | Sep 22, 2020

Depends what plan u get

If I ever have a problem with my internet service I will call and ask for Timothy.

Joan Kolessar | Sep 22, 2020
Elizabeth Hussey | Sep 22, 2020

They are the best so far. Nice people customer service is one of the best in the area if ya ask me.

Is therea 100 $ deposit for the credit check

Lori Miller | Sep 23, 2018
Dain L | Sep 23, 2018

There is, yes, depending on your credit. No contracts though.

Do u offer fax services

Shirley Schroeder | Sep 22, 2020
Dain L | Sep 22, 2020

They will set you up with a fax line, but they do not offer public fax services

How Many channels come on the Basic Kinetic device and what are they?

Jaylun Adkins | Sep 22, 2020
Dain L | Sep 22, 2020

Basic plan has 24 channels: WCWG CW, PBS, Weather Channel, MY network, ABC, CBS, FOX, WXII NBC, City Tv, QVC, Hsnt, WUNC kids, WUNC NC, WCWG Bounce, WGHP Tv8.2, THIS Tv, WFMY 24/7 weather, WFMY Justice, WXLV Stadium, WXLV Charge!, TBD, Get Tv, Comet and WXII ME Tv

What channel is the weather channel on , I can't find it

Jeffery Hutchens | Sep 23, 2019
Chasity Atkinson | Sep 23, 2019

Normally 8,12,21

I've been trying to get in touch with Windstream people and they just not been putting me onto a whole bunch of stuff all I want is a box to seeing y'all y'all equipment can someone please tell me how to get a damn box to send y'all equipment back

Carolyn Harris | Sep 23, 2019
Donna Trotter | Sep 23, 2019

They most likely are not going to send you the boxes to ship the equipment back. But I would call the main office and explain to them your problem, they should give you the information to take care of this problem for you. You can also go www.windstream.com/support or call 1-800-347-1991 good luck.

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Can i get the equipment at local office in stall my self

Michelle Campbell | Sep 23, 2019
Dain L | Sep 23, 2019

Hey Michelle: in some dsl markets you can do this, but most of the Lexington area this store covers is a Cable market, so you'd have to place an order and set up an installation date. Def go into the office to set up your service though, you'll have th best experience that way instead of calling or doing it online.

Can you pay enterrnet and phone at location

Shawn Snider | Sep 23, 2019
Elizabeth Hussey | Sep 22, 2020

Yes you can. I pay in person every month.

Why is my remote not changing the channels or volume

Annette Carroll | Sep 23, 2019
Sarah Maldonado | Sep 23, 2019

Could be the batteries, or it could be the remote giving out. You should take it to the store so they can replace it.

How much will cost for cable for two tv

Nancy Cabrera | Sep 23, 2019
Dain L | Sep 23, 2019

It depends on what package you sign up for. Definitely stop in to see a rep!

My mother has this and she received a letter from Spectrum stating this company filed chapter 11 and don't lose your tv switch. Is this true ?

Rebecca Kunkle | Sep 23, 2019
Sarah Maldonado | Sep 23, 2019

There is nothing to worry about with the Chapter 11. Nothing will be changing - business will be running as usual; TV will be the same as well. Honestly, that letter is 90% false. Only thing true about it is that Windstream filled Chapter 11.

Is this the real number? No one is answering the phone.

Billy Brown | Sep 23, 2019
Sarah Maldonado | Sep 23, 2019

They answer the phone whenever they can. Usually they have customers in front of them - when they do they cannot answer the phone. If there's not a customer in front of them, they are usually helping technicians with orders or returning calls.

Why does it say that the Lexington nc retail store is open from 10 to 2pm but I went up there and doors are locked but online it stayed open.

Ashley Vess | Sep 23, 2018
Dain L | Sep 23, 2018

Dunno about Windstream's website, but Google reflects their proper hours. They haven't been open on Saturdays in about 4 years. You may occasionally see retail reps working there on Saturday's doing training or making up snow days however.

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