Michael Kors

Cheryl Ward

The worst experience every!

Arthur de la rosa

Good

Haseeb Mansour

I bought my wife a surprise gift of handbag from Mall of Georgia Location and about the same time my wife bought similar handbag from North Georgia Premium Outlet which is 90 minutes away. Salesrep. of North Georgia Premium outlet advised my wife that she can return/exchange from any outlet or regular store if she needs to. My wife decided to keep my gift and return handbag bought from outlet store. But Mall of Georgia Salesrep. refused and claimed that Salesrep. lied to my wife and the ONLY way to do a return/Exchange is to drive 90 minutes to do so. The Salesperson was firm and unhelpful. So, I called North Georgia Premium Outlet and spoke to Salesrep. who advised me that Mall of Georgia is lying to me and Michael Kors policy was changed on 6/1/21 to allow return/exchange to any store. I am not sure why return policy is not clear and communicated between store employees and customers. Michael Kors should have a clear policy that is communicated to its employees and customers. A policy that requires customer to return to same store would be fatal to North Georgia Premium Outlet as this outlet is not convenient to many customers. I withheld names of all sales associates as not to embarrass anyone.