Audubon Strings. LLC

hi_ im_kai

y’all disappeared and didn’t tell anybody, i drive 30 minutes to get a cello and you’re just gone ??

John Salmon

Based on my own 2 experiences and those reported by others I believe they sell products that they don't have in stock, and then invent excuses when the customer inquires or complains about the inevitable delivery delays. My order was made right in the end but it took a lot of time and considerable frustration.

jon

I ordered a bow case in January from this place. Not only has it been 4 months but I haven’t been receiving responses after I requested a refund. My order has been awaiting shipment this whole time and the only information I was given was that “this product will be available in March” but it’s already a month past that.

Nathaniel Robinson

I ordered 2 Pirastro Oliv violin strings online from this place on Oct. 6, 2016. It is now Nov. 4, 2016. I still have not received them. These are not obscure strings and usually readily available at most places. I have called Audobon Strings numerous times during business hours. They do not answer their phone during business hours. I have left voicemails. No answer. I also sent 2 e-mails. I finally got one reply at the end of October saying they had to backorder these strings and would get back to me on the status of the order by the following week (which never happened). They list items on their website as 'in stock' that they do not carry. This to me seems very disingenuous and misleading. This is by far the worst customer service I have ever experienced anywhere. I get better service at a McDonald's in all honesty. You can count on me to share this review to all of my friends and many followers on social media. Judging from reading the other reviews here and on Yelp, I am not the only person who has experienced problems with this business. Edit: regarding the reply posted below by the owner, Audubon Strings never offered me a discount of any kind due to the delay. That is a complete lie. I had to call my credit card company to file a dispute and have my money refunded to me