Lennar at Saddle Creek Preserve

Angelina Vernam

My husband and I moved into a new home about a month and a half ago in the Saddle Creek community. While we love our new home and appreciate the hard work it took to build it, we feel it necessary to speak up about some of the quality issues that have been extremely frustrating. In our estimation, we have been pretty patient in waiting for some of the issues to be fixed but they remain outstanding. For example, during our new home orientation, we were promised the grout haze that was all over the tile floors would be given a final cleaning prior to moving in. It was not and the CM told us after we moved in that it was “construction grade clean”. My husband and I stayed up multiple nights well past midnight trying to scrub out the grout haze which practically covers most of the tiles in the house but to no avail. We opened a warranty ticket since it needed professional cleaning and we weren’t going to spend hundreds of dollars on something we were promised would be taken care of by Lennar. For perspective, the house is two stories and ~2,500 square feet with the entire bottom floor being tile along with the bathrooms and laundry room upstairs. When the tile cleaning company came by, they said it’s going to to take at least a 3 person team and heavier equipment because it was so bad. Moreover, every time it rains, the sliding glass door has water on the inside track. When speaking to Lennar’s warranty team, they tried to tell us that it’s somehow normal to get water in the house. I told them it’s not and they sent someone out to fix but it’s not fixed. There have been other examples like this (e.g.:house not caulked properly, sizable amounts of weather stripping missing on parts of the front door which caused a big bug problem where we paid out of pocket to address, etc.) but in both of these instances, we have been waiting to hear how these things will be remedied even after following up with Lennar’s warranty team. We gave careful thought before posting this since we normally wouldn’t but we feel it’s unfair for a newly constructed home to be missing these types of quality checks given the amount of money and now additional time to clean and fix a lot of simple misses that could have been proactively handled. To Lennar’s credit, there are no mechanical or structural issues thankfully and it may seem like small things we’ve mentioned but when you pay for a new construction home and have 3 kids ages 4 and under, you want things to be move in ready since that’s what you paid for and were sold on. We are really disappointed in Lennar and were expecting better from them.

Ilaine Feliciano

I would say they have the best sales representative Amira Elchorbagy who goes above and beyond to answer all your questions and who is kind, professional and informative. I'm looking forward to purchasing my home the beginning of next year.

Sukhadevsingh Virdee

Great builder and great location…

Luis David López Rodríguez

I decided to buy a house with this builder in February / 2022, from the beginning I only received a terrible treatment and the lack of ethics and professionalism were present at all times, since I wanted to buy my house I continued in the process since I did not want to stop for that , I thought "Everything will be fine, then everything will be better", which never happened, everything got worse as time passed, the sales representative Jeannette Beltran only called me twice rushing me if I was interested in buying a house that a few days before they had cancelled, their bad service, their lack of ethics and respect towards the client never lacked, even so I decided to continue, in the construction process I found numerous problems and they always gave me an excuse, wet and careless materials, broken parts, the framing had problems that I do not understand how it passed an inspection, you can see in the images that you will see here, I hired a private inspector and they canceled the appointment I had to carry out an inspection Inspection before the installation of the drywall, just the day that the appointment was scheduled, all the drywall was in place and the inspection could not be carried out, all the problems had been covered so that the inspector could not do his job. I closed the house at the end of June / 2022 and I still have pending problems which I am struggling to fix and they do not give me an answer. The A/C is completely unbalanced, when the second floor reaches 70 degrees F on the first floor I only get about 80 degrees F, a huge difference and it's because they didn't install enough ductwork on the first floor and they didn't install returns. I know it's my fault for not canceling the whole process, I'm just showing you what you will be exposed to if you decide to buy in this community. The images will show you the final product that will be delivered, they are only interested in selling the house regardless of its quality. I hope not many have had the same luck that I had.