Pepper Tree Inn

Angela Zhang

No AC, no room service, bad Wi-fi, VERY rundown, little to no amenities, falsely advertised pool (hole full of dirt), and most importantly bugs. On our first night, we woke up early to itchy bites all over, but blamed it on mosquitoes. However, we had several small bites in a row and bites on our hands and fingers. There was no front desk service, and after we called the emergency number, there was no answer. The next day, we woke up at 3 am to terrible itching on our faces, legs, and all over. We applied itching ointment and went back to bed. Everything was swollen red. The next day we called the office several times with no answer before leaving the motel. Later we contacted the motel again and got refunded for the two nights we did not stay there, but not the two nights we actually stayed at the place. The location was the only good part of the stay.

Montse Palomar

The employees were really nice and the view was beautiful, but there were mosquitos in the room and there was no air conditioning.when we booked the room,in the website it said that they had a pool but when we got there the pool was full with dirt.

Alyssa

Staying at Pepper Tree Inn has been an awesome experience! Very accommodating, the bedroom was lovely and bed was comfortable, and the location is amazing!

Neal Desai

Update 1/26/22 I won't allow you to misrepresent the situation and mislead potential guests. I did book through Hotel Tonight but you are providing the service and it's your responsibility to ensure the service is met. If you don't have any contact details of guests and are solely communicating through a 3rd party, that's a bad process and not my problem. You should fix that. I did attempt to call and text all of your after hour numbers and received no response at all. Again, you left me and my family in the cold to sleep in our car!! Given my horrible and scary experience, I feel I have a duty to inform people so they don't fall into the same trap. I read all the bad reviews and booked anyway, and learned a very hard lesson. I encourage others to trust all the bad reviews on this place and not stay here, or you'll find yourself sleeping in your car and fighting to get your money back later. It's been nearly a month and I have still have nightmares from that night. 1/6/22 If hell has a hotel, then it must be managed by the Pepper Tree Inn. After booking on Hotel Tonight, who are not accredited by the Better Business Bureau, I received no communication from the hotel regarding contact-less or after hours check-in. We arrived after hours and there was nobody there to check us in. They posted a sign with a number to text but we received no response after sending multiple messages. Then we called the front desk number, and texted again and waited and waited. Nothing. My family and I slept outside in our car huddled together around the dog for warmth. Another guest saw our misery and offered us their bathroom, water and a cell phone number in case we started feeling hypothermia.