Aspen Dental

Patricia Mills

I'll allow the one star because they did help my husband in a pinch. He has a mouth full of bad teeth, unfortunately. Two of his teeth were hurting him and we went here. They signed me up to make payments on a small bill after insurance was run through. This was right before COVID started. The woman talking us through the process said we were to have those two teeth pulled and partials we're to be attached to his other bad teeth on our next visit. We hoped they would at least remove a few more of his worst teeth, but I guess we were lucky they removed the ones that were painful at the moment. Soon after, I got multiple bills for varying amounts of money that did not match the amount I had been told in the office. I tried calling the office, but they had closed for COVID and had set up no way to contact them. We looked everywhere for my husband's packet to try to find out who to pay, but he had lost it somehow. Maybe it got left at the office. Not knowing which to pay, I held off, afraid to pay the wrong one and lose money for nothing. Meanwhile, I had to take my husband to repeated emergency room visits for infections from the bad teeth they refused to remove, which was risky due to the high volume of people with COVID in the waiting rooms. These infections also exacerbated his other health problems. As soon as they reopened, they contacted me, not to answer my questions but to tell me the insurance didn't cover everything it supposedly did when they ran it. When I reminded them of my problem knowing which bill to pay, it took nearly an hour of waiting on the phone for them to answer my question, and they still sounded uncertain. Of course, by the time they reopened, the bill had gone into collections, which negatively impacted my credit score. The experience has negatively affected both his health and our financial situation. Sadly, if I had just known which bill to pay, I could have paid it off very quickly, but the mounting late fees made that impossible. In a way, I'm glad COVID kept us from going back, though. If we had, they would have just insisted on expensive partials that would have to be removed because of his bad teeth.

Bill Smith

The doctor and the staff are very professional and are also very kind.The person in the fiance department showed me all of the options available and was also very helpful.Regards to all.

Brittany Carson

Very nice staff. Very professional. Takes the time to educate you on a healthy mouth and very gentle while cleaning, will make sure you are comfortable and free from pain.

Erica Ortiz

Had to wait 2hrs for a dental impression. This location needs to learn how to triage their patients better. Since I prepaid for a procedure, would prefer to be seen by an experienced dentist ( minimum 5 years experience or supervised by another dentist) when it comes to costly and delicate cosmetic procedures.