Empire Visionworks

Christina Mieczkowski

1) they no longer have a phone in store to reach anyone. All calls are routed to a call center. 2) they NEVER have your insurance info! They keep getting computer upgrades and you have to repeat the info every single year. 3) virtual doctor- actually had a virtual visit in the exam room! Didn’t get to see a doctor on-site! Same for all the machines that measure they vision. If I knew this, I would not NOT kept my visit. After 6 years, I will now be finding a new place. There is no hometown feel. Sad. It’s basically mill.

JJ Kathe

This location is fine when you're in-person, but they only have the Visionworks Customer Service line listed as their phone number, so there is no way to contact the store without making a visit in person. Really regret choosing this location solely based on that because now I can't request my prescription.

Charnelle Jones

This isn't my first experience at this location. I returned for my yearly exam because of a positive experience the year before. However, upon leaving this exam, I was left feeling mislead and confused. During the initial exam, I was again asked about contact lenses. In the past, contact lenses weren't an option for me because my insurance wouldn't cover them and I couldn't afford the out of pocket costs. Now, with a new insurance company, I was told that contact lenses ARE covered. I immediately felt excited because that would give me an amazing backup to my concert goings. I made it clear during the exam that I was interested in BOTH frames and contact lenses. Never did anyone tell me that it was one of the other. The only warning that they gave me was that I may still have to pay a little bit. Which, I was fine with. After the exam, I was told by two workers to look at my frame options as my coverage was "very good". Again, no mention of one or the other. It's not till I've been seated, measured for my frames and then charged for the frames (I was charged because I asked for transitional and anti glare and chose to pay the upcharge), that the women makes a comment about how I can return in approximately two weeks for my frames. When she didn't mention the contact lenses, I brought them up. She claimed that she didn't know that I was interested in contact lenses so she only charged me for the glasses. That, I was only allowed the option of one or the other and that if I still wanted the contact lenses, it would be around $168 for the monthly option. Then, I would have to pay an additional $50 for a contact lenses exam. Which, also hadn't been mentioned to me beforehand. Like, didn't I just have an exam done? When I questioned that, the response was "The doctors wouldn't know." Since I had already been charged for the frames, I ended up sticking with those. However, I left feeling very disappointed. Don't think I'll be returning for my third exam; even if I have insurance.

Olivia Mussett

Still waiting for glasses a month later with no status update except to call back in 3-5 days. And why is this the only Visionworks that you can’t reach by phone? I had to drive there just to make an appointment for a contacts lesson since you can’t make that appointment online. I was told they knew their phone wasn’t working and were getting it fixed. That was a month ago. Phone still doesn’t work. As soon as I get my glasses, I am moving my business elsewhere.