Action Cooling & Heating, Inc.

Stephanie Cobb

I have to give credit where credit is due. In these days where it is increasingly rare for an individual, let alone a business, to take ownership of a mistake and make things right, it is refreshing when It does happen. I have been a customer of Action Heating and Cooling since we moved here in 2017. We went with them at the time because they had a Military Appreciation service contract offer. I have never regretted the choice, and appreciate them even more today. Our old unit expired in 2019 and we had a complete new system installed by Action along with some major duct work. Subsequently they installed new systems in my mother’s house and a residence that I watch for a SnowBird neighbor. And many more of my neighbors now have their service contracts with them based on our experience. My new system had continual problems with water not draining while the other two have worked flawlessly. Over time r heir technicians tried a variety of solutions and it never resolved. This past weekend the system flooded and shut down at the float switch. A technician came out and found that the insulation in the air handler had become saturated and blocked the drain line. The original estimate was $480 to adjust the drain and replace the compromised insulation. I wasn’t happy but scheduled the work. The technicians got started this morning and immediately recognized that the water draining problem was a result of an installation mistake. The Service Manager came out and had a look and he too acknowledged the problem and accepted responsibility. They are now making it right and essentially reconditioning the system at no cost. My hat is off to Action for their actions. I highly recommend them for your new system and maintenance needs.

Robeet Vosburgh

Discovered a/c out at 4pm Friday, called for service - no response fr on call tech. 3hrs & 3 calls later finally got a tech to call...he stated it must be a surge that took out compressor & he could not help til Mon. Inside temp was 85...called again Sat. No response after 4 hours. No one ever came to check unit or diagnose problem.....'No way to run anairline' they installed thus unit, have them on service contract...got no meaningful service.

Phillip Barnett

Very disappointed with the owners reaction to a problem they caused. I’ve since moved my business to another vendor and will never use them again.

Francisco Esquea

Great service and quality.