Pollo Tropical

memyself withlastname

This is the 4th time I’ve went to Pollo Tropical in a row and they always get my order wrong. They’ve got it right once I asked for vegan meat in my Avacado Cilantro TropiChop bowl and I got it once because they’re either out of vegan or they just don’t give me what I payed for. This time in the picture shown o order the same thing Avocado Cilantro TropiChop with the peppers onions and everything that comes in it. They only have rice, beans, Avocado and the cilantro sauce. The workers there always have an attitude. I just want to eat some food and they can never get me the right order this is why chipotle is better at this point.

Emily Fierce Foodie

Been going to this location more than 10 years and tonight was my last time. Paid 50 bucks on a online order for a whole chicken family meal, 5 chicken wings and an order of plantains. They didn't bother calling me to let me know they have only pork left? Didn't give me any proof my order wasn't made, so what do I do? Call them up and ask for a refund on good faith? they said I had to call customer care to request a refund, I order white meat often and they always give me dark, a lot of the times my chicken was dry and hard and tiny. They barely put dressing on my salad, they give me the wrong beans and bread is hard. sometimes they get a rush and are waiting on chicken and it's undercooked. Never returning here again.

GLADYS SERRANO

The order generally does not correspond to what the customer chose, they put what they want on your plate, not what you ask for

James Pennock

Always out of something and the drive through never gets your order right. I could train a squirrel to do a better job.