Chapel Hill Dermatology, P.A.

L Baker

Look elsewhere, complete waste of time. I scheduled an appointment several months ago and confirmed twice on the initial phone call that they took my insurance. I even called two weeks ago to confirm the details of the appointment since it was such an important appointment and took months to even get. I arrived early with my paperwork already filled out, ready to go. I then was told at check-in that they in fact did not take my insurance and they never did! Basically it was an “oh well” attitude. And now other practices that do take my insurance are scheduling well into December and 2023! This was a very necessary appointment and now I’m forced to either pay out of pocket or wait months (after already waiting months for this appointment) due to this office’s total ineptness. Whether it was incompetence or it was done purposely hoping that I’d just pay out of pocket, it’s very frustrating how this whole situation was handled. Please educate ALL your staff on policies/procedures/insurance or at least the ones that deal directly with patients! This may seem trivial and not affect the office staff much, but it is a very big deal to patients that need treatment asap, took off work, rearranged schedules, waited months and now are back at square one due to unprofessional staff.

Norris Vanstory

I was not told before my visit that my insurance was not covered.

Dale Lee

I had an appt with Dr. Fradin at 11:15am. After checking with the front desk staff several times and waiting for 1 hour and 10 minutes, I walked out. There was no explanation from the staff when I asked about how much longer the wait would be. I will not be returning to this practice.

Heidy Giron Espinoza

So greatful for this location. Everyone was very nice, polite and the service was super careful and fast.