Carolina Reserve of Durham

Tamele Helmer

Staff overall nice and the new constructions looks great, , but the residents rooms are way overdue for update. Carpet in most rooms are stained & dirty and especially in my grandmother's room. I tripped and fell from the stickey carpet floor sticking to my shoes and hit my knee on a table yesterday. The bathroom was reeking of urine and floor around toilet was absolutely nasty with loose stool dried on side of toilet from prior days. I cleaned some, but didn't have the cleaning supplied to do much. I've complained about this many times. Once they did clean the carpet after I went directly to maintenance (Todd) after many conversations with other employees & no action and he had the carpet cleaned immediately, but it's not something that's continuilessy kept up. I brought a visitor with me and he even mentioned how bad the cleanliness of her room was and the rooms/residents he visited while he visited my grandmother. I was embarrassed he saw that as well. Walls in residents rooms need painting . Way overdue. Smells bad as you walk the halls. Housekeeping is much needed in residents rooms. Housekeeping job appears to be.... emptying trash being only job requirement.

Bonnie Allen

Was so glad I got to visit a dear friend. I know she is in a wonderful place, but unfortunately she just doesn’t have a good quality of life, which is no fault of the facility. It’s a great place and they do a good job of caring for the patients and trying to keep them well and safe.

Jennifer Gundersdorff

My Mom recently moved here and it is wonderful. The staff are fantastic. They are truly partners in care for my Mom. The facility is lovely. They are remodeling now, which they mostly do at night to not interfere with the residents. It is charming now so I can't wait to see after the changes!

Joanne McClain

Staff was warm welcome respectfully as always I would recommend Carolina reserve facility to anyone that may have need of a loved one